Rooms Coordinator (PBX Operator)

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, The Farnam, Autograph Collection (Greenwood Hospitality/Hotel Equities LLC). The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Rooms Coordinator (PBX Operator) for The Farnam in Omaha, NE.

Job Purpose:

The Rooms Coordinator will respond in a professional and courteous manner to telephone inquiries regarding reservations and hotel information for the hotel by providing accurate and timely information and service.  Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Responds to telephone inquiries and reservation requests by explaining product and service options in order to sell rooms. Gathers needed information from customer in order to confirm reservation.
Negotiates rates and upsells rooms in order to increase occupancy and maximize revenues. Promotes the (5) five hotels and its services in order to capture customers and increase revenues.
Operates reservations system by entering and accessing data in order to provide callers with accurate hotel information. Duties will include manual and computerized skills.
Provides accurate and up-to-date manual and computerized reports on daily and monthly room and reservations information in order to assist management with forecasting, tracking and staffing.
Enters all special room requests into computer or manual system and alerts front desk staff of special requests in order to ensure department follow-through and guest's satisfaction.
Keeps up-to-date on all local and hotel functions and services in order to efficiently respond to telephone inquiries.
Inputs group and tour reservations as they are received from the sales department in order to best utilize hotel facility and maximize revenues.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.
Maximize overall hotel revenues through up-selling, cross selling sister properties, and recommending hotel/sister facilities such as dining and spa services

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

 

This job requires the ability to perform the following:

Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation.
Must have ability to communicate verbally and to follow written or verbal instruction.
Must be able to use tact and understanding when dealing with demanding or unpleasant customers. 
Must be able to memorize facts and figures.
Must be organized and display patience when handling more than one call at a time.
Must be friendly, enthusiastic and helpful.

Other:

Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

$17 per hour
Team Driven and Values Based Culture
Medical/Dental/Vision
Vacation & Holiday Pay
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
401(k)
Employee assistance program
Employee discount
Life insurance
Referral program

 

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.