Rooms Controller

Job description

NATURAL TALENT

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. 

W Sydney is now casting for a Rooms Controller reporting to the Welcome Manager. 

If you are passionate and charismatic, have outstanding communication skills, zealous about creating a memorable and welcoming atmosphere for customers, strive to provide personalized and attentive service that exceeds guests expectations then this exciting role is for you.

 

POSITION SUMMARY

Responsible for managing room allocations according to guest requests and preferences whenever possible. Ensures that general enquiries are handled whilst delivering service excellence through each guest experiences, and appropriately communicates with the team in relation to room requests/check-out changes, etc. Overall, should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational and communication skills, as well as a good understanding of the guest journey.

 

BENEFITS 

·  Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
·  The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
·  Discounts on food & beverage across all our hotels
·  Recognition programs to keep you motivated
·  Enjoy your birthday off with birthday leave
·  Wellbeing & mindfulness programs to ensure you stay healthy
·  Employee Assistance Program
·  ‘Great Places to Work’ certified

 

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

 

 

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.