Rooms Controller

Job description

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London

Masterpiece by Design. Dynamic by Nature

The St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation.  Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary

Everything is connected one way or another. The trick to success is to master the art of coordination. Excellent communication skills to mediate between Housekeeping and Front Office, ensuring a smooth run of every shift. A Rooms Controller is the equivalent of a simultaneous translator: they take information from a busy Front Office and make sure Housekeeping are on top of what it takes to deliver quick and effective service for all guests.. 

Responsibilities:  Here's what your journey with us entails

·  Knowledge of overall hotel operations is essential for this role.
·  Knowledge of Front Office basic procedures such as check-in, check-out, rooming, and telephone etiquette is expected.
·  Knowledge of room types, room rates and how to build them is essential (training will be provided).
·  Sound use of Opera PMS, MARSHA (training will be provided), Empower platform, Nor1 upgrade system and be familiar with TSA upselling programme.
·  Knowledge of Microsoft Office programmes, Word, Excel, Power point etc.
·  Strong organizational skills, to be able to have control of the rooms and multitask across different platforms (Mobile check-ins, queue rooms, departures).
·  Be in control of the hotel inventory, recognising when to open or close room types, room rates.
·  Flexibility to cover Front Desk shifts during peak business periods.
·  Contact appropriate individual or department (e.g., Guest Experience, Front Desk, Housekeeping, Engineering, Loss Prevention) as necessary to resolve guest call, request, or problem.
·  Attend and actively participate in all required training sessions including shift briefings. There will be regular knowledge tests to be sure your knowledge is where it needs to be in a five-star environment. 
·  Work as a strong and committed team member and colleague, as well as proactively nurture all relationships.
·  Support all new team members by sharing knowledge, experiences, St Pancras Stories.
·  Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
·  Perform other reasonable job duties as requested by Supervisors.

Qualifications:

·  Exceptional interpersonal and communication skills with the ability to interact effectively at all levels. 
·  Previous experience in customer service is preferred.

What is in it for you: 

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

·  28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
·  Pension scheme participation.
·  Life Assurance coverage.
·  Annual Performance Review pay adjustments.
·  Complimentary gym and spa access.
·  Free meals while at work.
·  Dry-cleaning service availability.
·  Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
·  50% discount at any of the St Pancras outlets.
·  Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
·  Travel ticket season loan.
·  Cycle to work scheme.
·  Employee Assistance Programme access.
·  Comprehensive Training and Development programme participation.
·  Awards and recognition celebrations, among many other benefit

Join Our Team:  Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.