Rooms Controller
Amsterdam, NETHERLANDS Hotels - Restaurants
Job description
We are currently recruiting for a passionate and enthusiastic colleague to join the Front Office team! Do you want to work in a dynamic work environment in the center of Amsterdam?
Read the information below and apply!
Our hotel
With its many museums, peaceful canals and 17th-century architecture, Amsterdam charms every visitor. In the midst of this splendid city, you'll find the Amsterdam Marriott Hotel. Our luxury hotel, located across from Leidseplein's fine dining, shopping and entertainment, is a 5-minute walk to many attractions including the Rijksmuseum and Van Gogh Museum. In the morning visit the Vondelpark for a relaxing walk or run or go to our on-site 24-hour health club for a great workout.
Our 396 spacious guest rooms have everything you need for business or leisure travel and upscale and casual dining awaits you in our two restaurants where you can grab a burger and beer or Amsterdam's finest steak in town. Our 12 meeting rooms are equipped with the newest technology; we welcome you to our 'Meetings Imagined'.
What are my responsibilities?
· Completing specific checklists; which include running reports and preparing for the upcoming day’s arrivals.
· Blocking upcoming reservations into rooms, balancing room categories, blocking upcoming arrivals behind departures to ensure maximum occupancy.
· Prepare for upcoming groups arriving by reviewing group resumes and accommodating any specific billing and/or reservation requests.
· Answering phone calls, assist guests and upcoming guests, listen to guest inconveniences and/or complaints.
· Work with other departments on a regular basis to ensure the day's operations run smoothly.
You will strive to continually improve guest, and associate satisfaction and maximize financial performance of the rooms operation.
What makes you the perfect fit?
You enjoy working in an international environment and you are passionate about delivering excellent customer service to make sure that our guests experience a memorable stay. You enjoy working with people and work well in a team. You have great organizational-, communication- and leadership skills. You have a good overview and are proactive in your daily routine. You can coach and motivate your colleagues to give their best and you have a high guest focus.
To be eligible for this position you
· Have a degree in hospitality and experience in the Front Office of an international hotel chain
· Can communicate fluently in English – other languages are a plus!
· Are flexible and able to multi-task
· Are a team player and you have strong communication skills
· Are available to work all shifts (morning, evening, and night)
What do you get in return?
The Amsterdam Marriott Hotel is part of Marriott International and offers a competitive salary & a wide package of benefits. Each year you will have a performance appraisal and depending on your performance you will get a salary increase. Furthermore we offer:
· Special discounted rates for 9000+ Marriott hotels worldwide for you, your family and friends;
· Monthly gross salary of €2419,75
· Personal coaching & training to support you in your day-to-day job;
· Career possibilities within Marriott International;
· You can make use of our gym for free. To get a good work out before our after your shift.
· Travel allowance of € 0,23 cents per kilometer;
· 25 paid vacation days per year. Based on a fulltime contract;
· Professional uniform provided by the hotel;
· A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;
· A professional environment to work in;
· Many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
For more information about our hotel please see www.amsterdammarriott.com
Marriott is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.