Rooms Admin Manager

Job description

Job Number 24080056
Job Category Rooms & Guest Services Operations
Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Natural Talent 
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. 

W Sydney is now casting for a Rooms Admin Manager to lead administration in Rooms Division. Reporting to the EAM Rooms, this integral role provides a high level of attention to detail and presents an amazing opportunity to play a key role in the world’s largest W Hotel. 

If you love what you do, are passionate about providing our guests a high level of standards and service, can work with a large team, works collaboratively with business partners and creates a nurturing environment for our talent to shine, then this exciting role is for you.

Overall, the Rooms Admin Manager should be able to balance the needs of their team, their clients and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication and leadership skills as well as a deep understanding of hotel’s room operation.

LIFE WITH THE WORKS

We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn’t work with a side of life. This is – Life. With the Works.

BENEFITS

Birthday Leave

Milestone Recognition

Sabbatical Leave

Leave Portability

Love Learning

Enhanced Super

Career Growth

Bonvoy Eligibility

Overall Wellbeing

Flexible Working

CORE RESPONSIBILITIES

·  Coordinates Engineering department on guestroom maintenance needs and scheduling 
·  Responsible for stocks counts and inventories 
·  Coordinate orders of supplies in all areas
·  Coordinate staffing levels to ensure that guest service and operational needs are optimal
·  Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
·  Observes service behaviours of talent and provides feedback to individuals.
·  Uses all available on the job training tools to ensure respective departments are training new talents and identify any new training needs should required.
·  Assists as needed in the auditioning and hiring of talents with the appropriate skills.
·  Supports a departmental orientation program for talents to receive the appropriate new hire training to successfully perform their job.
·  Gate keepers of all Base Trainings and to ensure all programs are executed in all Rooms areas.
·  Coordinate with respective departments for all group movements ie: arrivals, departures or any special arrangements.
·  Credit management and gate keeper of PM accounts.
·  Participates in the management of the department’s controllable expenses supporting the department to achieve or exceed budgeted goals.
·  Understands the impact of department’s operations on the overall property financial goals and objectives.
·  Comprehends budgets and operating statements to support invoice payments to contractors.
·  Responds to and handles guest problems and complaints.
·  Strives to improve service performance.
·  Drive Marriott Bonvoy activities. 
·  Gatekeeps department incentive programs ie: upselling, enrollments, etc.

OTHER SKILLS

·  Fluency in English
·  Proficiency in Microsoft Office software: Word, Excel, PowerPoint

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

 

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.