Room Attendant - Casual

Job description

We are hiring for a Casual Room Attendant 

Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.

Rewards for work…. Benefits for your lifestyle

·  Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
·  World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
·  Work alongside some amazing talent - award winning, experienced hospitality professionals
·  Discounted room nights & food and beverage - because your well-being means so much
·  Complimentary laundry, free meals on duty
·  Access to fabulous and flexible benefits to help you in and out of work

 

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.  Be  where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.

 

Guest Relations

·  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
·  Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
·  Assist other employees to ensure proper coverage and prompt guest service.
·  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust.

 

Housekeeping Protocol

·  Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.
·  Respond promptly to requests from guests, Front Desk, or At Your Service requests.
·  Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
·  Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
·  Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
·  Comply with quality assurance expectations and standards.
·  Return cart to designated area at the end of shift.
·  Clean and organise items stored in laundry room, supply/storage closets, linen room, and/or uniform room.
·  Fold cleaned linen into designated size, either by hand or using folding machine.
·  Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
·  Perform other reasonable duties as requested.

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.