Room Attendant

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Harrell Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description
Help us put the AC in Waco by joining the AC Hotel by Marriott Waco Family!

In AC Hotels’ view, attention to detail is the greatest form of generosity that can be offered to guests. AC Hotels is a stylish, edited experience that evokes harmony for the modern traveler. Associates, called Family Members, are able to thrive in a sleek environment and focus on what matters most to each other and guests.

Just steps away from the Silos and minutes from Baylor University, the AC Hotel Waco Downtown features 182 guestrooms, approximately 15,000 sq. ft. of Meeting & Event space. We are searching for a dynamic hospitality professional to join our team.

Room Attendant Job Summary

As a member of our Style (Housekeeping) Team, Room Attendants are primarily responsible for the overall cleaning and sanitation of our guest rooms. Room attendants are responsible for cleaning guest rooms after a guest departs, as well as providing daily stayover service throughout the guest’s stay. Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Room Attendants are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Room Attendant makes sure the spaces in the hotel help create a great guest experience.

Role and Responsibilities

A Housekeeping Room Attendant is primarily responsible for being empowered to meet and maintain guest satisfaction by ensuring guests feel they have arrived at their home away from home from the moment they enter their guestroom, providing a feeling of relief and comfort.

Provide our guests with the best in service, courtesy, and care by responding promptly to guest requests of items such as an iron, safety instructions, assistance, directions, and other amenities or information to ensure overall satisfaction and repeat business.
Attend pre-shift meetings to learn daily particulars, including guest and hotel expectations, to ensure consistency.
Your passion for service will be reflected by the cleanliness and fresh feel the linens have. This will be achieved by using company-approved cleaning agents while adhering to cleaning procedures and instructions for use.
Clean guestrooms in the hotel and other areas as assigned daily. Stocking housekeeper carts with guestroom supplies, water bottles, coffee bar amenities, shampoo, conditioner, lotion, and compendium inserts, other necessary items, list not all-inclusive.
Strip beds of all bedding and use fresh/clean linen to make the beds.
Thoroughly clean bathtubs, toilets, sinks, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, and brushes.
Dust all furniture, TV, pictures, drawers, window ledges, and shelving thoroughly.
The appropriate associate will pick up soiled linens, trash, and any in-room dining trays/dishes; further instruction will be provided.
Follow all policy, procedures, and service standards and maintain proper use and cleanliness of all housekeeping equipment and closets/storage areas. Report supply levels and any non-functioning equipment to the HSK management team.
Use a daily checklist to complete projects.
Ensuring guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels. All associates are responsible for turning in all items found to the hotel's Lost & Found Department immediately.
Provide instruction and guidance for guest's and associate's safety in fire or other emergencies.
Report all suspicious persons or activities, hazardous conditions, etc., to Safety/Security Department.
Other duties as assigned, such as assisting other Housekeepers or Housekeeping House Attendants.

Specific Job Knowledge and Skills:

The individual must possess the following knowledge, skills, and abilities and explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Ability to learn and apply hazardous chemical training standards during new hire introductory period including chemical cleaning agents, operation of various industrial equipment, understand information such as safety labels and instructions.
Ability to extend arms overhead, scrub, bend, and stoop for extended periods and work in confined spaces.
Ability to lift bedspreads weighing a maximum of 40 lbs.
Ability to lift, carry, push, or pull heavy loads and stand for extended periods. May require lifting boxes (toilet paper, paper towels, cleaning products) weighing up to 50 lbs.
Ability to push and pull wheeled carts weighing up to 50 - 100 lbs.
Ability to meet deadlines, including the thorough cleaning of a minimum of 13 rooms as specified by management.

Physical Demands /Work Environment:

The physical demands and work environment characteristics described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

Physical Demands:
Typical Working Conditions: Indoor and outdoor. Use of cleaning chemicals, consistent physical activity as outlined above.

Typical equipment Used: Fully stocked housekeeping cart, vacuum cleaner, duster, lint roller, mop, cleaning chemicals and abrasives.

Essential Physical Tasks Specialized Demands: Frequently (34%-66% of the time) Occasionally (1%-33% if of the time) Rarely (less than 1 hour per week)

Lifting Fewer than 10 pounds frequently, 11-50 pounds frequently, and 51+ rarely.

Pushing/Pulling 10-20 pounds, frequently 21-100 pounds, frequently.

As business demands, ability to perform under the physical and environmental demands as the positions reporting to the Director of Housekeeping, see respective job descriptions.

Environmental Conditions:
Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

Other Expectations:

Due to the seasonal nature of the hospitality industry, associates may be required to work varying schedules to reflect the hotel's business needs. This includes nights, weekends, and/or holidays. Regular attendance in conformance with the standards is essential to the successful performance of this position. Irregular attendance may be subject to disciplinary action up to and including severing employment. Overtime may be required due to business demand.
To ensure a safe and healthy working environment, all associates are required to comply with health and safety standards, regulations, and procedures and take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties; training will be provided.

Qualifications:

Any combination of education and experience that provides the required knowledge, skills, and abilities.
A minimum of 6 months previous experience as a Room Attendant preferred.
CPR and Frist Aide training preferred.
Given that our guests visit our hotels from all regions of the world, additional/multilingual ability is preferred to provide a personalized experience to our guests.

HHG Waco LLC dba AC Hotel Waco Downtown is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplements are available using the following links: EEOC is the Law Poster ( https://www1.eeoc.gov/employers/poster.cfm ) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement ( https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf ).

 

This company is an equal opportunity employer.

frnch1