Rooftop Manager - Hotel Querencia de Sevilla

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, ACHM Spain Management, S.L. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

Main Responsibilities
Responsible for the activation of the different outlets of the hotel.
Staffing planning for the various hotel services.
Staying up to date with the latest gastronomic trends.
Use and maintenance of the F&B management system.
Participation in the development of the gastronomic offering, aligned with the company’s F&B strategy.
Achievement of the goals set by the company: Service and Quality.
Previous experience in fine dining restaurants and 5-star hotels will be positively valued.
High proficiency in English; knowledge of additional languages is a plus.

 
The Service
Coordinate the front-of-house team during different service periods. Responsible for presenting the offering, making suggestions, and clarifying any customer doubts regarding the menu. Maintain communication with the kitchen regarding the menu, wait times, dish re-preparation needs, and product availability. Follow the service schedule for all meals. Serve food and beverages to guests in the various hotel outlets. Keep work areas clean throughout the day. Communicate any special kitchen requirements (allergies, diets, special requests). Inspect the cleanliness and presentation of all dishes, trays, glasses, cups, and cutlery before use. Monitor and maintain order and cleanliness at all occupied tables, including clearing dishes and cleaning table linens.

Team Management
Maintain communication with team members and other employees. Ensure staff works as a cohesive team to deliver optimal service. Collaborate with management on hiring, training, planning, evaluating, coaching, supervising, and motivating staff, acting as a role model.

Be a part of our company

Follow all Company safety policies and procedures; report maintenance problems, safety hazards, accidents or injuries; receive safety training and obtain appropriate certifications. Present a professional image and maintain a clean uniform. Ensure confidentiality of information and protect property. Collaborate with and treat all co-workers with respect. Support the team in meeting common goals. Welcome and serve all customers according to Company standards. Communicate with others in clear and professional language and answer the phone in the appropriate style. Listen to other employees' problems and provide timely response. Attend to other professional duties when directed by supervisors.

Proven experience in managing high-end rooftop bars, lounges, or restaurants, preferably in luxury hotel environments.
Strong leadership skills with the ability to motivate, train, and lead a diverse team in a fast-paced, service-driven atmosphere.
Excellent customer service orientation, with a proactive attitude towards guest satisfaction and complaint resolution.
Solid knowledge of premium beverages and modern mixology, as well as current food & beverage trends.
Ability to manage operations during peak hours, including events and private functions, ensuring high standards of service and guest experience.
Experience in staff scheduling, inventory control, and cost management within the F&B department.
Fluency in English is essential; knowledge of additional languages (especially Spanish or French) is highly valued.
Strong communication and interpersonal skills, with a professional appearance and demeanor.

 

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.