Revenue Analyst, Japan

Job description

Job Number 23138636
Job Category Revenue Management
Location Tokyo Area Office & CEC, Tokyu Land Corporation Ebisu Bldg 2F, Tokyo, Tokyo, Japan VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate reservation system information. Assist in the preparation of the agenda and other supporting documents for sales strategy meetings. Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and strategy to properties. Assist with account diagnostics and monitoring transient and group inventory to ensure straight-line availability. Assist in the implementation of hotel sales strategies in the reservation and inventory systems. Escalate technical questions relating to the reservations and property management systems to the correct support desk in a timely manner. Monitor the compliance with and participation in Company promotions and eCommerce channels.

Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats.  Perform other reasonable job duties as requested.

CRITICAL TASKS

Revenue Administrative Duties

·  Assist in the preparation of the agenda and other supporting documents for sales strategy meetings.
·  Assist in the implementation of hotel sales strategy in the reservation and inventory systems.
·  Escalate technical questions related to the reservations and property management systems to the correct support desk in a timely manner.

Inventory Control

·  Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate reservation system information.
·  Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and strategy to properties.
·  Assist with account diagnostics and monitoring transient and group inventory to ensure straight-line availability.
·  Monitor the compliance with and participation in Company promotions and eCommerce channels.

Computer Skills 

·  Use computer systems and software packages to input, access, modify, store, or output information.
·  Enter and retrieve data from computer systems using a keyboard, mouse or trackball. 

Communication

·  Speak to guests and co-workers using clear, appropriate and professional language.
·  Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Working with Others

·  Support all co-workers and treat them with dignity and respect.
·  Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
·  Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

·  Comply with quality assurance expectations and standards.

Physical Tasks

·  Enter and locate work-related information using computers and/or point of sale systems.

Policies and Procedures

·  Maintain confidentiality of proprietary materials and information.
·  Follow company and department policies and procedures.
·  Protect the privacy and security of guests and coworkers.
·  Perform other reasonable job duties as requested.

Language

·  Both English and Japanese language skills are required.  

CRITICAL COMPETENCIES

Analytical Skills

·  Computer Skills
·  Learning
·  Decision-Making
·  Arithmetic Computation

Interpersonal Skills

·  Customer Service Orientation
·  Interpersonal Skills
·  Diversity Relations

Communications

·  Communication
·  Listening
·  English and Japanese Language Proficiency
·  Applied Reading

Personal Attributes

·  Integrity
·  Dependability
·  Positive Demeanor

Administration

·  Typing
·  Microsoft Office

Organization

·  Detail Orientation
·  Multi-tasking

 

PREFERRED QUALIFICATIONS

 

Education

High school diploma/G.E.D. equivalent

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.