Restaurant Reservation Manager

Job description

Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world's tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.

The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region's most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world's most discerning travelers.

Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai's Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.

The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.

Desired profile

Qualifications :

JOB SUMMARY
Areas of responsibility include Restaurants Reservations /In room Dining/. He/she ensures the proper day-to-day operation of the RR and IRD agents and works in close co-operation and communication with the F & B Management. Liaise with outlet managers to ensure bookings are accurately made and communicated. Work closely with the IRD team to ensure proper order taking and delivery of the food in the rooms according to Marriott International Standards. Assist and monitor all activities in the department.

CANDIDATE PROFILE
Experience:
·  Minimum of 2-year experience of a similar position within a five star hotel
Education or Certification
·  High school diploma or GED; 4 years experience in the food and beverage, restaurant reservation, or related professional area.
OR
·  2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, reservation, or related professional area.

CORE WORK ACTIVITIES

The following are specific responsibilities and contributions critical to the successful performance of the position:
·  To always embrace the JW Marriott Marquis Core Values.
·  Arrive at work well groomed, prepared and display enthusiasm and follow payroll and uniform procedures.
·  Knowledge of RR Res Pak Software POS system MICROS, MS OFFICE and e-mail etiquette
·  Thorough understanding and knowledge about various F&B outlet's menu and offerings.
·  Monitor proper opening and closing procedures are followed and smooth transitions between shifts are maintained.
·  Preparation of roaster and yearly vacation plans.
·  Manage all restaurant reservations and IRD order taking operations and ensure that all agents adhere to policies, procedures, regulations and standards presented by hotel management.
·  Ensuring that at your service operations runs smoothly in a professional manner at all times.
·  Ensure all at your service agents have a clear expectations set to prioritize their responsibilities.
·  Maintaining of safe and healthy work environment for all associates.
·  Aware of local laws and customs while dealing with guest inquiries.
·  Works on achieving best possible booking maximization and IRD order upselling by managing and leading day to day operations.
·  To be proactive in upselling, taking reservations, sending proposals and confirmations, responding to F&B business related queries through emails, by fax or via post.
·  Ensure to maintain records, tracking and reports required for the business.
·  Business correspondence/Guest Comments Cards - review all emails, guest comment cards, proposals and confirmation letters for follow-up and action. All correspondences must have a cover letter with complete name of the addressee. No correspondences will be released without sender's signature. Guest comment cards must be monitored daily.
·  Supports department and individual LPP's and thinks of ways to achieve.
·  Give and promote feedback to and from colleagues and conduct timely appraisals.
·  Trains, coaches and supervises newly employed colleagues or cross train colleagues.
·  Communicate to F&B Management every relevant information pertaining colleague's welfare or guest related issues.
·  Always well informed about the daily/weekly/monthly plans such as events, promotions, bookings and discounts in the outlet, VIP guest in house, dietary requirements of guests, etc.
·  Ensures proper coordination and monitoring the reservations for special events (i.e. Ramadan, Christmas, New Years, etc.)
·  To ensure all group bookings have consistent follow-up, to monitor performance of individual team members and communicate all necessary details with regards to bookings, guests and colleagues to the managers.
·  Focus and guide colleagues on telephone test calls, BSA standards and department goals.

MANAGEMENT COMPETENCIES

Leadership

·  Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
·  Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
·  Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
·  Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
·  Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
·  Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
·  Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
Building Relationships
·  Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
·  Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
·  Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
·  Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
·  Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
·  Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
·  Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
·  Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
·  Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
·  Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
·  Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
·  Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
·  Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
·  Writing - Communicates effectively in writing as appropriate for the needs of the audience. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.