Restaurant Manager

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Vacations Worldwide. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

This position will be based at Marriott's Village d'lle-de-France located at Allee de L'Orme-Rond, Paris Bailly Romainvilliers, France.

 

Responsibilities
• Assist the Resort in all aspects of purchasing to ensure quality and profitability
• Order meals and drinks, stationery and miscellaneous supplies as needed.
• Ensure accurate administration of all invoices and compliance with proper accounting procedures
• Receive and inspect all deliveries
• Maintain inventory control for appropriate levels, meetings, rotation, requisitions, etc.
• Ensure sanitation compliance
• Interact with exit staff/management and vendors
• Keep all public ATMs stocked.
• Maintain sufficient stock levels for daily operations.
• Apply appropriate cost control procedure and ensure that selling prices are correct.
• Ensure good hygiene and cleanliness of all premises
• Ensure stock handling and proper adherence to stock control procedures.

Candidate profile

Training and experience
• High school diploma or equivalent; 4 years of experience in food and beverage, culinary, or related professional field.
OR
• Degree from a recognized university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration ; 2 years of experience in Food and Beverage, Culinary, Market Place or related professional sector.

Basic work activities

Develop and maintain budgets
• Develops and manages all employee engagement plans and actions and financial customer satisfaction for food and beverage.
• Maintains a positive cost management index for the kitchen restaurant.
• Uses budgets to understand financial goals.

Manage the food, beverage and restaurant team
• Manages food and beverage services and the Restaurant team
• Supervises and manages employees. Manages all day-to-day operations. Understands positions well enough to perform tasks in the absence of salaried employees.
• Uses interpersonal skills to influence and encourage others; demonstrates honesty/integrity.
• Oversee all operations, food, beverage and room service and the Restaurant.
• Creates and maintains an environment that emphasizes motivation, accountability, teamwork, continuous improvement and a passion for service delivery.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee concerns.
• Provides a learning atmosphere with an emphasis on continuous improvement .
• Provide proactive coaching and guidance to team members.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Ensures and maintains employee productivity levels.
• Develop specific goals and plans to prioritize, organize and accomplish your work.
• Provides leadership, vision and direction to bring together and prioritize departmental objectives in a manner that will be effective and efficient.

• Sets clear expectations with employees and team leaders and ensures appropriate rewards are given if expectations are exceeded.

Provide exceptional customer service
• Provides excellent customer service.
• Responds quickly and proactively to customer concerns.
• Understand the brand’s service culture.
• Ensure that all employees, team leaders and managers understand the brand's service culture.
• Sets service expectations for all internal and external customers.
• Take on a customer complaint/issue until it is resolved or addressed by the appropriate manager or employee.
• Ensure all banquet functions meet and exceed standard guest expectations.
• Provides services that are above and beyond customer satisfaction and loyalty.
• Improves communication service and helps people understand customer needs, providing advice, feedback, and individual coaching when needed.
• Serves as a model for appropriate behavior.
• Manages day-to-day operations, ensuring quality, standards and meeting customer expectations on a daily basis.

Management and conduct of human resources activities
• Provide advice and guidance to subordinates, including setting performance standards and monitoring performance.
• Conducts timely performance reviews.
• Promotes the guarantee of fair treatment policies and open doors.
• Identify the needs and development of others, or otherwise help others improve their knowledge or skills.
• Identifies educational needs of others, develops formal education or training programs or courses.
• Develop an action plan to expand strengths based on employee engagement and customer satisfaction with results.

Additional Responsibilities
• Complies with all company accounting procedures.
• Provides information to supervisors, coworkers, and subordinates by telephone, in writing, email , or in person.
• Analyzes information and evaluates the results to choose the best solution and solve problems.
• Ensures effective communication and information systems through journals, department meetings and property meetings.

Managerial Skills
Leadership
• Adaptability - Determines how change impacts self and others ; displays flexibility in adapting priorities; and communicates reasons for change and how it impacts the workplace.
• Communication - Personalizes approach to conveying complex information and ideas in compelling and engaging ways; accurately interprets verbal and nonverbal behavior ; and models active listening to ensure understanding.
• Problem Solving and Decision Making – Shows others solutions to complex issues, identifying and evaluating options and their implications before making decisions, and involving others when making key decisions.
• Professional attitude - behavioral styles that convey confidence and command the respect of others; makes a good first impression and represents the company in alignment with its values.

Execution Management
• Builds Teams – Manages and participates as a team member to move the team toward the achievement of common goals, while fostering cohesion and collaboration among team members.
• Driving Results - Sets high standards of performance; assumes responsibility for work objectives; initiates, focuses, and monitors efforts toward achievement goals; takes proactive action and goes above and beyond what is necessary.
• Planning and Organizing - Gathers information and resources needed to define a course of action for self and/or others; prioritizes and organizes work requirements for self and/or others to achieve goals and ensure work is completed.

Building Relationships
• Colleague Relations - Interacting with others in a way that builds trust, to pursue lasting relationship goals.
• Customer Relations - Develops and maintains relationships based on understanding customer needs and actions consistent with company service standards.

• Supports employees and business partners with different styles, abilities, motivations and/or cultural perspectives; uses differences to drive innovation, engagement and improved business results; and ensures employees have the opportunity to contribute to their full potential.

Generate organizational talent and capabilities
• Organizational Capacity - Evaluates and adapts the structure of team missions and work processes to best fit the needs and/or support the objectives of an organizational unit.
• Talent management – Provides guidance and feedback to help individuals develop and strengthen the skills and abilities needed to achieve work objectives.

Learning and application in professional expertise
• Practical application - seeks the most opportunities for employee learning to improve performance.
• Business Acumen - Understands and uses business information to manage daily operations and generates innovative solutions to address the team.
• Technical Acumen - Understands and uses professional skills and knowledge in a specific functional area to conduct and manage daily business operations and produce innovative solutions to address function-specific work challenges

o Finance / Accounting - Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.

• Basic skills - fundamental skills needed to perform basic work tasks.
o Basic computer skills - Use of computer hardware and software (e.g., personal computers, word processing software, internet browser, etc.).
o Mathematical Reasoning - Ability to add, subtract, multiply, or divide quickly, correctly, and in a manner that allows for the solution of work-related problems.
o Listening Comprehension - Skills to listen to and understand information and ideas presented through spoken words and sentences.
o Comprehension - demonstrates understanding of sentences and paragraphs written in work-related documents.
o Writing - Communicates effectively in writing when appropriate for the needs of the audience.

This company is an equal opportunity employer.

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