Restaurant Assistant Manager

Job description

JOB SUMMARY  

 Areas of responsibility include Restaurants/Bars and Room Service, if applicable.  Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.  Strives to continually improve guest and employee satisfaction.  Determines training needed to accomplish goals, then implements plan. 

担当業務には、レストラン／バーおよび（該当する場合は）ルームサービスが含まれます。
日々のレストラン運営の補佐、メニュープランニングのサポート、衛生基準の維持、ピーク時のサービス時間におけるフロアでのサーバーおよびホストの支援を行います。
お客様および従業員の満足度向上に継続的に努めます。
目標達成のために必要なトレーニングを特定し、その計画を実行します。

 CANDIDATE PROFILE    

 Education and Experience  
 - High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
 OR
 - 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

 CORE WORK ACTIVITIES  

 Assisting in Management of Restaurant Team  
 - Handles employee questions and concerns.
 - Monitors employees to ensure performance expectations are met.
 - Provides feedback to employees based on observation of service behaviors.
 - Assists in supervising daily shift operations.
 - Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
 - Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

 Conducting Day-to-Day Restaurant Operations  
 - Ensures all employees have proper supplies, equipment and uniforms.
 - Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
 - Ensures compliance with all restaurant policies, standards and procedures.
 - Monitors alcohol beverage service in compliance with local laws.
 - Manages to achieve or exceed budgeted goals.
 - Performs all duties of restaurant employees and related departments as necessary.
 - Opens and closes restaurant shifts.

 Providing Exceptional Customer Service  
 - Interacts with guests to obtain feedback on product quality and service levels.
 - Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
 - Encourages employees to provide excellent customer service within guidelines.
 - Handles guest problems and complaints, seeking assistance from supervisor as necessary.
 - Strives to improve service performance.
 - Sets a positive example for guest relations.
 - Assists in the review of comment cards and guest satisfaction results with employees.
 - Meets and greets guests.

 Conducting Human Resource Activities  
 - Supervises on-going training initiatives.
 - Uses all available on the job training tools for employees.
 - Communicates performance expectations in accordance with job descriptions for each position.
 - Coaches and counsels employees regarding performance on an on-going basis.

 Additional Responsibilities  
 - Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 - Analyzes information and evaluating results to choose the best solution and solve problems.
 - Assists servers and hosts on the floor during meal periods and high demand times.
 - Recognizes good quality products and presentations.
 - Supervises daily shift operations in absence of Restaurant Manager."

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​team, and  become  the best version of you.