Residences-Liaison

Job description

POSITION SUMMARY

 

Provide administrative support for Director of Residences. Document and communicate all requests/complaints to the Director of Residences. Serve as primary point-of-contact for all Residence owners. Generate and implement newsletters and marketing programs. Prepare Owners’ Manual and schedule the welcome meeting with the Director of Residences. Maintain Owners’ files to the St. Regis standards. Assist with the Residence owners’ engagement survey. Maintain a Task Calendar and the operations plan. Assist other employees to maintain proper coverage and prompt Residence owners and guest service. Participate in meetings regarding Quality Assurance audit and Operational Excellence. Coordinate Residence owners’ requests regarding move-in/out, vendors, decorators, realtors, etc., including all requirements (e.g. signed service agreement, liability waivers, detailed work order, proof of insurance, certifications, etc.). Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, payroll, and answer inquiries. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals.     

 

Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Welcome and acknowledge all Residence owners and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank Residence owners and guests with genuine appreciation.

 

 

PREFERRED QUALIFICATIONS  

Education  

High school diploma/G.E.D. equivalent 

Related Work Experience  

At least 2 years of related work experience 

Supervisory Experience  

No supervisory experience is required 

This position is a cover for maternity leave.

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.