Residences Coordinator
Los Angeles, USA Sales
Job description
POSITION SUMMARY
Serve Residence owners and their guests by responding to personal instructions, requests, and arrangements. Uphold the highest levels of hospitality, safety, and security to our Residence owners and their guests. Accommodate Residence owners and their guests by furnishing information about the property and the surrounding area amenities, including venues on the campus, events, activities, hotel restaurant outlets, as well as local restaurants. Answer, record and process all Residence owners’ calls, messages, requests, questions or concerns, and contact appropriate department (e.g. Engineering, Housekeeping) as necessary. Review shift pass-ons or daily memo books and register pertinent information in system (e.g., BuildingLink). Maintain Residences Rules and Regulations of Residence owners and their guests, including Residence owners’ unit information, authorizations, system updates, as well as taking ownership and accountability of all on-site vendor interactions, authorizations and insurance requirements.
Welcome, acknowledge and thank Residence owners with genuine appreciation and provide a fond farewell. Ensure uniform, nametags, and personal appearance are clean, professional, and in compliance with company standards. Anticipate and address Residence owners’ service needs, assist individuals with disabilities, accommodate Residence owners’ and their guests’ requests while focusing on safety and security at all times. Speak with others using clear and professional language, prepare and review written documents accurately and completely and answer telephones within 3 rings using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to the concerns of other departments. Comply with quality assurance expectations and standards. Stand, sit or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Execute other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $31.15 to $31.15 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.