Reservations Supervisor

Job description

Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for you to join our team!

We believe in the power of personality and style to deliver mind-blowing service to our guests, rather than following a standard hotel script. 

Whether you are an experienced industry professional or a newcomer eager to learn and grow, our pier presents endless opportunities for motivated and skilled individuals. Located under the iconic Sydney Harbour Bridge, our five-star hotel boasts 189 premium rooms and suites, offering a truly luxurious experience on the vibrant heritage waterfront pier.

Pier One Sydney Harbour is not just a workplace; it's a place where you can showcase your talents and make a real impact on our guests' experience. 

We work every day to elevate our associate’s experience. 

As Reservations Supervisor, you will need to handle all reservations requests promptly in a friendly and efficient manner, maximizing revenue potential by exercising sales skills and ensuring that all required information is secured as per procedures to provide maximum guest satisfaction. 

Some of your Key Responsibilities:

·  Maintain an accurate and updated filing system of all reservations correspondence. 
·  Solid knowledge of the hotel product including room types, rates, food and beverage outlets and other hotel features and guest facilities. 
·  Ensure that all telephone reservation enquires are handled in a polite, efficient and friendly manner according to the prescribed guidelines. 
·  Identify areas of improvement in current processes and recommend suitable alternatives. 
·  Maintain accurate Guest Profiles to ensure that repeated guests are recognized. 
·  Provide reporting and analysis on reservations when required. 

Benefits, Perks & Rewards:

·  Full time contract.
·  Free delicious duty meals including one barista coffee a day!
·  Amazing water views in a unique location, just under the Harbour Bridge with glimpses of the Opera House. 
·  Numerous activations and events to connect with your colleagues. 
·  Free In-house laundry for all your work clothes. 
·  Exclusive associate discounts on food and beverage and hotel rooms (including all properties within Marriott International) for you, your family and friends. 
·  Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International. 
·  Genuine care for associates physical, emotional and financial wellbeing through our employee assistance program.

What we value for this role:

·  2 years of experience in a similar role
·  Demonstrated skills in adaptability, communication, problem solving and decision making and driven for results. 
·  Hotel Reservation or Front Office Experience desirable. 
·  Ability to use standard software applications and hotel systems (MARSHA, Opera)
·  You’ll think outside the box and have an open-minded personality. 

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at  email@marriott.com

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.