Reservations Sales Agent

Job description

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.

The 208-room Courtyard by Marriott Penang will serve business and leisure travelers with comfortable accommodation, convenient facilities and strategic location. The Hotel will also offer a 325 SM ballroom, four meeting rooms, and a 90-seater all-day dining outlet. The Hotel will be situated within a twin-tower mixed-use development with offices, service apartments and retail space. One of the towers will house the Hotel on the lower floors, and SoHo (Small-Office-Home-Office) units on the upper floors.

Courtyard by Marriott Penang is located at northwest corner of the Jalan Macalister and Jalan Anson intersection. Although located at an inland site, the Hotel enjoys good accessibility to Penang's major streets and highways, making it convenient to travel to both the industrial clusters and the leisure/heritage areas of Penang. It is 17 KM from the Airport, and 18 KM from the highway entry to Kuala Lumpur. The hotel is scheduled to be open on Q1, 2020.

Desired profile

Qualifications :

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.