Reservations Manager - W Barcelona

Job description

Job requirements:

·  Professional Experience:

·  Minimum of 3 years of experience in the hospitality industry.  
·  Proven experience leading a team with a track record of achieving sales targets and maintaining high customer satisfaction levels.
·  Familiarity with the Barcelona luxury hospitality market, including knowledge of competitive pricing, high-end guest expectations.

·  Technical Skills and Systems Knowledge:

·  Proficiency in using Property Management Systems (PMS) and Central Reservation Systems (CRS), with preference for experience in systems such as Opera and Marsha.
·  Understanding of revenue management principles, including dynamic pricing strategies, inventory control, and distribution channels management.

·  Sales and Revenue Management:

·  Knowledge of revenue optimization techniques, including upselling and managing OTA relationships.

·  Customer Service and Communication:

·  Exceptional customer service skills with the ability to handle VIP and high-net-worth clientele with discretion and professionalism.
·  Excellent communication skills in both Spanish and English; proficiency in additional languages (e.g., Catalan, French, or German) is a plus.
·  Proven ability to effectively resolve customer complaints, ensuring a positive outcome while maintaining brand standards and guest satisfaction.

·  Leadership and Team Management:

·  Demonstrated leadership skills with the ability to motivate, train, and develop a team to achieve high performance standards.
·  Strong organizational and problem-solving abilities, with experience in managing team schedules, performance evaluations, and conflict resolution.

·  Educational Background:

·  Bachelor’s degree in Hospitality Management.
·  Additional certifications in revenue management or luxury hospitality management are advantageous.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.