Reservations Manager, Pre-Opening - The St. Regis London

Job description

About the Hotel

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’ — a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.

The Opportunity

We are seeking a strategic and service-driven Reservations Manager to lead our reservations team and deliver exceptional guest experiences through precision, personalization, and proactive sales. This is a key leadership role for a hospitality professional who thrives in a luxury environment and understands the importance of every detail in the guest journey. You will oversee daily reservations operations, mentor your team, and drive revenue through thoughtful selling and market insight, ensuring every interaction reflects the elegance and excellence of the St. Regis London.

Key Responsibilities

·  Identify and pursue new reservations sales opportunities to meet property revenue goals
·  Analyse market trends, competitor positioning, and supply-demand dynamics to inform strategy
·  Close high-value bookings aligned with property needs and market conditions
·  Understand target customer segments and tailor solutions to meet their business needs
·  Respond to incoming reservations inquiries and convert leads into confirmed bookings
·  Use negotiation and creative selling techniques to secure business
·  Collaborate with Sales and Convention Services to manage rooming lists and reservation cards
·  Deliver service excellence throughout the customer journey to build loyalty and satisfaction
·  Uphold brand standards and daily service basics
·  Handle guest complaints with professionalism and resolve disputes using instant pacification procedures

What We’re Looking For

·  2+ years of management experience in luxury hospitality environment 
·  Skilled in negotiation and creative selling techniques
·  Excellent communication and interpersonal skills
·  Ability to lead, train, and motivate a team
·  Detail-oriented with strong organisational and time management abilities
·  Proficient in handling guest complaints and resolving disputes professionally

Why Join Us

·  Be part of a historic opening and a globally renowned luxury brand
·  Lead a flagship team in one of London’s most iconic locations
·  Enjoy competitive compensation, benefits, and career development opportunities
·  Shape the future of luxury hospitality in the UK

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.