Reservation Sales Agent

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Reservation Agent will assist prospective guests with planning and booking their next stay at one of our hotel or resort properties. This person will provide exceptional service and educate our guests on all aspects of Mainsail Lodging & Development. This will be a hybrid position that is based out of our Tampa Home office, with some days in office and some worked remote. Training will be done fully in the office. Our reservation office is open 7 days a week, and candidates must be flexible to work a 5-day schedule within the office hours.

Reservation Sales Agent

Hybrid (some days in office, some from home)
$18/Hour
Schedule can be the same each week, once we establish which 5 days’ work best
Marriott Associate (Explore) Rates throughout the entire Marriott Portfolio
Complimentary overnights at our local properties to understand what you are selling
This position requires you to live within driving distance of Tampa, Florida.

In office training, then we can switch to Hybrid (some days in the office, some days remote) if preferred.

What you have 
•    High School diploma or higher
•    Previous hospitality experience preferred
•    Excellent customer service skills
•    Excellent communication skills, both verbal and written
•    Ability to use technology e.g. tablets, iPads

What you’ll do 
•    Acknowledge guest in all public spaces with a warm and friendly greeting
•    Assist with banquet function of the hotel to include set up of tables and chairs
•    Follow scheduled shifts and follow break and lunch requirements
•    Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas
•    Assist guest with any specials requests
•    Ability to communicate with manager on inventory needs, i.e. chairs, tables, and banquet linens
•    Professional communication while using technology
•    Respect all guests, team members, and management by maintaining a positive, friendly attitude
•    Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name
•    Maintain guest confidentiality following all hotel procedures
•    Report any suspicious activity or unusual items in room
•    Report any irregular behavior from guests in public areas and/or in rooms
•    Ability to take initiative and handle assignments with limited supervision
•    Follow all hotel policies and procedures as outlined in the team member handbook
•    Maintain cleanliness and order of work area such as closets, carts, and housekeeping office
•    Perform other duties as management requests to service our guests.
•    Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott

Physical Demand 
•    Ability to stand for extended periods of time
•    Ability to squat and bend
•    Ability to communicate clearly
•    Corrected vision to normal range
•    Ability to work long hours as needed
•    Ability to lift/push/pull 50 lbs.

Mental Demands 
•    Make sound judgments quickly
•    Work on multiple tasks, making appropriate progress towards deadlines
•    Able to work independently, take direction, and provide direction to others
•    Manage differing personalities within the office, the hotel, and the community
•    Maintain the highest degree of confidentiality
•    Ability to work effectively in stressful, high pressure situations
•    Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Benefits
•    Full-time Associate Benefits
o    Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
•    Part-time Associate Benefits
o    All above-listed benefits, except for Medical Insurance and Holiday Pay

 

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.