Recreation Experience Expert (Kids Club)

Job description

POSITION SUMMARY

Position Title:

Kids Club  Attendant

Department:

Spa and Recreation

Grade:

5

Reports To:

Spa and Recreation Manager

Staff reporting to: 

Beach & Recreation Manager 

Approval & Date:

January 01, 2018

General Purpose of Job:

To provide safe atmosphere for Kids club users, Ensures the cleanliness, set -up and safety of all areas and services of Kids Club operation.

1. Basic Function:

·  To provide a safe playing atmosphere to the Kids club children and other guests accessing Kids Club. Ensures cleanliness, set -up and safety of all areas and facilities and attend to all guests needs within the Spa and Recreation Department, more specifically for Kids Club where the main job role is involved. 

2. Major Duties and Responsibilities

 

·  Perform tasks as directed by the Manager in pursuit of the achievement of business goal
·  Responsible for all Kids club, camps, Events and Animation activities for Recreation. Plan and implement activities to entertain the guests.
·  Be knowledgeable with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information
·  Maintain set-up and cleanliness of the department and report maintenance issues. Make sure, kids club area, furniture, toys and playground, Kids club pool and its pool area is always in good condition and clean whenever is required. 
·  Maintain the kids club supplies and arts & crafts items. Control the cost of expenses. 
·  Ensure guest’s amenities are always readily available. Conduct daily inspections of the area to ensure cleanliness standards are met. 
·  Be flexible to work during busy days, weekends and Public holidays. 
·  Ensure to provide uncompromised safety to the children, which is the prime responsibility on this job role. Follow all implemented work practices for guests sign in and sign outs for kids club registration. 
·  Apply correct charges to guests and visitors where applicable for use of the facilities and services 
·  Maintain cleaning equipment in good working order and report any problems.
·  Perform any duty as directed by the Manager, but not just limited with the kids club   
·  Greet and escort guests always and be able to work under pressure. 
·  Demonstrate service attributes in accordance with industry expectations and company standards including:
·  Being attentive to Guests and kind to all children and  Accurately and promptly fulfilling Guests requests
·  Anticipate Guests needs and maintain a high level of knowledge which affects the Guest experience
·  Demonstrating a ‘service’ attitude and Taking appropriate action to resolve guest complaints

Specific Job Abilities

 

·  Must be able to speak, write and converse freely in English and to speak in one additional language
·  Must be able to have full knowledge of the Hotel surrounding areas
·  Must be able to stand 8hrs a day while maintaining a smile and positive attitude

 

Key Relationships:

 

·  Ensure full liaison with other members of the team 
·  Strong communication with other departments
·  Strong relationship with guests and internal customers

 

In this role, you will impact the company strategy as follows:

 

·  Daily data collection and reporting of issues as they arise
·  Completion of Progress Training & participation in Progress related activities
·  Support of Departmental objectives
·  Assist in reduction of service recovery costs - Ensure wastage is kept to a minimum
·  Attend minimum of 2 appraisals per year
·  Participation in Departmental meetings 

 

3. Other Responsibilities

·  Be at all times an ambassador of the Sheraton philosophy of friendliness in order to establish a professional contact of yourself and all employees of the departments with all our guests.
·  Other Responsibilities: Perform other duties and responsibilities, as and when required by your manager. Assist in all areas outside of above, as and when needed and/or requested.

 

4. Confidentially & Record Maintenance:

Ensuring all records are confidentially and accurately maintained.

Limiting the number of permitted to access the records. 

Ensuring that no record leaves the Department. 

 

5. Standard Requirements

Duties & Responsibilities

 

Guest Satisfaction:

Assist all guests with all queries.

Be aware of Sheraton Programmes.

Act according to the complaint handling standards & procedures.

Director may request carry out other reasonable duties.

Display familiarity with the Hotel’s standards.

 

Personal Hygiene:

Make certain that you have a well-groomed, well-dressed and clean appearance. 

Adhere, at all times, to Starwood grooming standards.

In the hotel industry, it is particularly important to observe a high standard of personal hygiene, as many of us are in direct or indirect contact with food and/or guests. 

You may not smoke whilst you are on duty or in any areas where smoking is prohibited.  

Financial Performance:

Seek opportunities for cost savings.

Ensure accurate cost charges for proper budget.

Ensure that all required signatures are obtained prior to payments.

Be aware of any activities/ events operating within the hotel in order to promote and maximise sales.

 

Employee Satisfaction:

Only use staff entrance to enter and leave the Hotel premises.

Always sign in/out, using your hotel ID card, and adhere to instructions of security personnel while doing so.

Assist all departments when required.

Responsible for a clean and tidy working area.

 

Environmental Awareness:

Report any maintenance defects to an immediate supervisor or the engineering department, adhering to the policies and procedures by Engineering. Operate all equipment as per the operating guidelines. Have full knowledge of the hotel safety and emergency procedures. Comply with statutory and legal requirements for fire, health and safety, hygiene, licensing and employment. Adhere to the hotel rules at all times.

 

 

6. Specific Job Knowledge, Skills and Abilities

Able to speak, read, write and understand the primary language(s) used in the workplace. Requires good communication skills, both verbal and written. Must possess computer skills. Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer. Working knowledge of state and local laws governing equal employment opportunity and civil rights, occupational safety and health, workers’ compensation, wage and hour issues, and labor relations.

 

Grooming

Must maintain a neat, clean and well-groomed appearance per Marriott standards.

 

Education

College degree is a must. Diploma or Bachelor’s Degree is preferred.

 

Experience

Min of 2-3 years’ experience in job related positions. Prior hotel and/or job related experience is preferred.

 

7. Essential Functions & Takes per Time

50% : Kids club and activities 

30% : Guest relations and other assigned tasks 

20% : Cleaning and upkeep 

8. The Job & the Law 

Full adherence to local laws and procedures. Be aware of all local Health, Safety & Fire regulations and to abide by their terms. Maintain high standards of personal hygiene at all times. Demonstrate proper and safe usage of all equipment. Care in service to avoid accidents. Maintain a clean and tidy work area. Security in keys/micros (as applicable). Ensure cash/credit card security. To support and adhere to the equal opportunities policy of the company

 

9. Document Control:

 

Last update by

 

Print name:

Date: 

 

Approved by:

Date:

 

 

 

 

 

10. Employee’s Acknowledgement:

 

I hereby confirm that I have read and agreed this job description explaining the main duties and responsibilities of my job: And I will follow all company policies and procedures

 

 

Signed:

 

Print name:

Date:

 

Date:

 

End ---  protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.