Quality Intern - Renaissance Brussels Hotel

Job description

Position: Quality Intern (under the supervision of the Quality Manager)
Location: Renaissance Hotel - Marriott Brussels
Contract type: Internship
Duration: min. 6 months

Main Responsibilities:

In collaboration with the Quality Manager, you will have the opportunity to actively contribute to the continuous improvement of quality within our hotel. Your tasks will include:

Feedback Analysis:

·  Analyze feedback from Guest Satisfaction Surveys (GSS) and Glitches to identify trends and areas for improvement.

Presentation Preparation:

·  Prepare the GSS results presentation for the management team and operational staff.

Improvement Areas Identification:

·  Identify recurring trends and spot departments or services with potential for improvement.

Action Plan Development:

·  Work on developing action plans by department to address the challenges identified.

Field Analysis:

·  Go on-site to analyze current practices and identify which should be developed, improved, or eliminated.

Training Material Preparation:

·  Participate in the creation of training materials on quality best practices for the teams.

Internal Communication:

·  Regularly communicate with teams to raise awareness about quality issues through various formats.

Creation of a Quality Booklet:

·  Develop a quality booklet outlining expectations by department, with one version for associates and another for managers.

Automation and GSS Figures Monitoring:

·  Think about a method to make the daily reading and understanding of GSS figures an automatic habit for teams.

Candidate Profile:

·  Student in business school, hospitality, quality management, or equivalent.
·  Strong analytical and synthesis skills.
·  Team player with good communication skills.
·  Interest in the hospitality industry and quality management.
·  Fluency in French and English is essential.

Desired Skills:

·  Good command of Microsoft Office.
·  Comfortable with both written and oral communication.
·  Ability to work independently and meet deadlines.

What We Offer:

·  A complete immersion in an international and dynamic environment.
·  A unique opportunity to actively contribute to improving the guest experience in a prestigious hotel.
·  Supportive supervision with varied and enriching tasks.
·  Access to internal training and professional development opportunities.

To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!

 

Marriott International is the world�s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

 

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Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.