Property Systems Tech-Sr

Job description

JOB SUMMARY

 

As a member of the property management staff, this entry-level position contributes general knowledge and skill in technology to provide first- and some second-level support and break-fix (repairs, installations, maintenance of all property-based systems). Generally works under supervision and within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance of all property-based systems. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.

 

CANDIDATE PROFILE

 

Education and Experience

• College degree or equivalent work experience. Possess 3-5 years experience in like position.

• Previous experience in IR Global Field Services or Marriott Systems Support desirable.

• System-related professional certifications desired.

 

CORE WORK ACTIVITIES

 

Managing Technology Needs within Budget Targets

• Works to ensure property is in compliance with appropriate Marriott International Policy and Information Security Manual. Implements solutions as directed to resolve discrepancies.

• Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; may process invoices

• Conducts periodic inventories of applications and hardware.

• Ensures technology assets are secured.

• Complies with technology-related vendor contracts.

 

Building and Sustaining Relationships with Customers

• Provides exceptional customer service.

• Is professional and responsive to inquiries from customers/vendors/peer group.

• Provides timely, accurate, and detailed status reports as requested

 

Ensuring Client Technology Needs are Met

• Assists in disaster recovery and business continuity as it relates to technology.

• Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.

• Performs adds/moves/changes/deletions.

• Supports end-use pager cellular phone issues.

• Troubleshoots high-speed Internet access problems

• Escalates problems as appropriate through direct supervisor, Global Field Services, MSSC.

• Images desktops, installs new software applications, applies patches, maps drives to correct server/network.

• Moves/adds/changes PCs/peripherals; migrating data when necessary.

• Performs routine desktop backup as scheduled or directed.

• Provides end-user support to property staff, business center.

• Assists with setup or reset of security passwords

• Supports email and use of MI network

• Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.

• Works as part of a team to execute a disaster recovery plan.

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.