Property Systems Tech-Sr

Job description

JOB SUMMARY

As a member of the property management staff, this entry-level position contributes general knowledge and skill in technology to provide first- and some second-level support and break-fix (repairs, installations, maintenance of all property-based systems). Generally works under supervision and within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance of all property-based systems. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.

CANDIDATE PROFILE

Education and Experience

• College degree or equivalent work experience. Possess 3-5 years experience in like position.

• Previous experience in IR Global Field Services or Marriott Systems Support desirable.

• System-related professional certifications desired.

CORE WORK ACTIVITIES

Managing Technology Needs within Budget Targets

• Works to ensure property is in compliance with appropriate Marriott International Policy and Information Security Manual. Implements solutions as directed to resolve discrepancies.

• Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; may process invoices

• Conducts periodic inventories of applications and hardware.

• Ensures technology assets are secured.

• Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers

• Provides exceptional customer service.

• Is professional and responsive to inquiries from customers/vendors/peer group.

• Provides timely, accurate, and detailed status reports as requested

Ensuring Client Technology Needs are Met

• Assists in disaster recovery and business continuity as it relates to technology.

• Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.

• Performs adds/moves/changes/deletions.

• Supports end-use pager cellular phone issues.

• Troubleshoots high-speed Internet access problems

• Escalates problems as appropriate through direct supervisor, Global Field Services, MSSC.

• Images desktops, installs new software applications, applies patches, maps drives to correct server/network.

• Moves/adds/changes PCs/peripherals; migrating data when necessary.

• Performs routine desktop backup as scheduled or directed.

• Provides end-user support to property staff, business center.

• Assists with setup or reset of security passwords

• Supports email and use of MI network

• Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.

• Works as part of a team to execute a disaster recovery plan.

  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.