Project Support Analyst - Labor Optimization (Project Oryx)

Job description

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Desired profile

Qualifications :

JOB SUMMARY
The Project Support Analyst will lead the data gathering and system implementation for the labor optimization initiative by working closely with the Accenture and HQ Marriott team. This will include understanding the technology, data testing and support throughout the process. They will work to drive faster adoption, greater utilization and higher proficiency on the changes impacting associates such that desired business results are achieved. This includes managing the communications, training, deployment and organization impacts related to the project across the readiness, implementation and stabilization phases. The role will be responsible for working with the Accenture team to create the training materials and addressing hotel and technology vendor queries during implementation and through stabilization. The Analyst will be responsible for defining the system interfaces and communicating the details between all systems; Kronos, Payroll, Forecasting tool and Standards Pro. The role requires assisting the hotels with data gathering from the various source systems for Labor Optimization; Micros, Opera etc. The role will be responsible for proper hand off to the Center of Excellence team post project phase deployment. The role requires involvement in all aspects of Phase 3; Kronos implementation, understanding of the Payroll system as well as Labor Optimization.

CANDIDATE PROFILE

Education and Experience
• University degree in Accounting, Finance, Business Administration or Information Systems related discipline preferred.
• Minimum 3 years within Finance
• Lodging / hospitality experience in the Middle East is required
• Hands on Knowledge of Micros, Opera, Oasys and Peoplesoft is strongly preferred..
• Kronos or other time keeping software knowledge is desirable.
• Proficiency in managing multiple stakeholder groups and balancing diplomacy and tact with assertiveness
• Solid understanding of how people go through change and the change process.
• Understand, embrace and manage project planning and execution methodology, including the associated tools, work plan schedules, issue resolution tracking and status review updates.
• Strategic thinker; processes information through a strategic lens and applies tenants of systems thinking / theory to issues / assignments.
• Innovative thinker and agile learner; able to readily apply past learnings in new situations to generate solutions to Marriott challenges and / or create something entirely new.
• Develop and maintain effective relationships with a broad group of stakeholders in order to foster trust and influence key decisions.
• Exceptional communication skills, both orally and in writing; listens to others and effectively comprehends information; creates an atmosphere in which timely information flows smoothly through the organization.
• Able to work in a matrix organization and make things happen without having to own all the resources; leverages shared resources to achieve results.
• Able to consistently make decisions in a timely manner sometimes with incomplete information and under tight deadlines and pressure. Comfortable challenging organizational norms and accepted thinking to improve effectiveness.

CORE WORK ACTIVITIES

Key Responsibilities:
• Applies a structured change management approach and methodology for the people side of change caused by project initiatives.
• Works collaboratively with Accenture, Project Leads and other key stakeholders, conduct Stakeholder Analysis and Impact Assessment.
• Develops a change management strategy based on completed Stakeholder Analysis and Impact Assessment, leveraging original business case assumptions and Accenture's pre work.
• Identifies potential people-side risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.
• Develops and implements all work communications and timelines as agreed.
• With the direction of Project Lead, defines and manages the overall training strategy and plan for Project Oryx including audience analysis, development approach, review process, framework, curriculum plan, support approach and delivery strategy.
• Assists in confirming business process designs and analyzing changes to existing roles, jobs and teams to fully understand training impacts.
• Identifies appropriate performance support resources such as job aids, online help, onsite support and help desk required to achieve Project Oryx training objectives.
• Plans, develops and manages the build and testing efforts of the training and performance support materials for the various impacted processes.
• Leverages internal resources, research, and / or select outside consultants, as necessary, to develop the training.
• Develops long-term sustainability plan for communications and performance support.
• Creates and manage sustainability plans to track adoption, utilization and proficiency of individual changes.
• Identifies resistance and performance gaps and works to develop and implement corrective actions.

Leadership
• Coordinates and implements work and projects as assigned.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Manages the flow of questions and directs questions.
• Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.
• Leverages technology and effectively uses information systems and tools to generate financial reports.
Additional Responsibilities:
• Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.
• Attends and participates in all relevant meetings.
• Presents ideas, expectations and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.