マーケティング・PR コーディネーター / Marketing-PR Coordinator

Job description

POSITION SUMMARY

**日本語スキル必須 / Japanese language skill is a must.**

社内外にブランドイメージの認知度を高める。マリオットに対する既存のゲストのロイヤルティを維持しながら、収益を最大化する販売手法を使用する。より良いマリオット体験またはイベントを作成するために、顧客にアップセルし、機能強化を販売する機会を認識する。ゲストまたは電話をかけてこられた方に、プレビュー パッケージの販売/ツアーを購入またはスケジュールするよう勧める。オーナー候補へのセールスプレゼンテーションへの参加に関する詳細と要件を説明する。 マリオット・バケーションクラブ施設のツアーを予約する前に、個々人がプレビューパッケージ販売/ツアーの資格要件を満たしていることを確認する。ゲストのご愛顧に対する贈り物（例：リワードポイント、ショーチケット）を決定し贈呈する。ホテルの設備やサービスに関するゲストの質問に答える。メッセージを正確に、完全に、読みやすく受け取り、記録し、伝達する。

会社の方針と手順に従う。制服や身だしなみが清潔でプロフェッショナルである、機密情報の守秘義務を守り、会社の資産を保護する。会社の基準に従ってすべてのゲストを歓迎し、ゲストのサービスニーズを予測して対処し、障害を持つ人々を支援し、ゲストに心からの感謝を示す。明確でプロフェッショナルな言葉遣いで他者と会話する。適切なエチケットで電話に対応する。他の従業員との良好な関係を築く。品質に関する期待や基準を確実に順守する。手を伸ばす、曲げる、ひねる、引っ張る、身をかがめる、10ポンド以下の重さの物体を動かす、持ち上げる、運ぶ、長時間にわたって、立つ、座る、歩く。監督者が要求に応じて、その他の合理的な職務を遂行する。

 

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.

 

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

 

PREFERRED QUALIFICATIONS 

Education:                               High school diploma or GED equivalent.

Related Work Experience:       No related work experience.

Supervisory Experience:          No supervisory experience. 

License or Certification:           None 

 

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.