Porter - Guest Experience Expert

Job description

Exploring your full potential and reaching career goals is a journey of self-discovery and ambition. It involves setting clear, achievable objectives, continuous learning, and embracing challenges along the way. Join us as at The Westin Melbourne as a Porter  - Guest Service All rounder to feel empowered by career growth opportunities in a people-first environment. We invest in individuals so they can transform their day-to-day tasks into steppingstones towards a fulfilling career path. At The Westin Melbourne, we rise to make each day better for our guests, our communities and each other.  

About You:

·  You are a people person, welcoming and knowledgeable about our hotel
·  Self-motivated, driven and energized in a fast-paced environment
·  Armed with smart solutions and a can-do attitude
·  A current driver’s license 
·  Relevant experience in a similar role
·  Working rights in Australia
·  Enthusiastic to escalate your career

Position Summary:

·  Be the “face of the hotel” - engaging and inspiring guests through each guest interaction from arrival to departure
·  Securely park guest cars, deliver bags and amenities in accordance with the hotel policies
·  Rise with us and support the front office team in general operational tasks
·  Escort guests to their rooms and explain all features & hotel offerings
·  Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
·  Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings

Our Benefits: 

·  Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends 
·  Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month 
·  Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group 
·  Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program 
·  Opportunity to receive Employee Referral Incentives and get paid for working with your friend 
·  Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness 

Westin Hotels and Resorts are part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at  email@marriott.com

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​team, and  become  the best version of you.