Payrolled Flex Staff (Exempt) Manager: Americas Breakthrough Leadership Training (BLT)

Job description

Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 5700 properties and 30 brands you'll find us in your neighborhood and in more than 110 countries across the globe. Find Your World™ at Marriott.

Desired profile

Qualifications :

This is a temporary position.

Sustainability Project Management and Breakthrough Leadership Training; Americas Managed Hotels, all brands.

Responsible for planning, organizing and delivering all training and pre-opening training schedules and processes to Regional team and/or property leadership team, in order to best provide pre-opening and on-going Breakthrough leadership Training (BLT)/University (BLU) training to support for all Marriott brand hotels as well as existing Hotels and units Work with and motivate a diverse group of individuals including hotel staff, business owners, many different Marriott departments and other outside resources. Adjust training program delivery to meet the needs of these diverse groups. Identify and analyze training needs based on brand standards, new initiatives and trends. Assist with the modification and improvement existing training programs.

EXPECTED CONTRIBUTIONS

IMPLEMENTATION OF BLT/ONGOING BLT/BLU TRAINING

� Facilitate in key date/preparation calls d with senior leaders including regional team and property General Manager review training outline, requirements prior to arrival and expectations with ownership groups, above property leaders and property leaders prior to arrival on property to ensure readiness for training. Communicate with property leaders following preparation call and prior to arrival on property with detailed training inform.

� Stay abreast of current and upcoming initiatives related to BLT and Six Sigma.

� Assess areas of training focus at each assignment to assist in the improvement of WIG scores below the established threshold for sustainability.

� Conduct training sessions with hotel staff covering Breakthrough Leadership Training.

� Facilitate training with hotel management and associates covering Breakthrough Leadership Training.

� Facilitate Breakthrough Leadership Training to prepare properties with an enhanced skills set for key components of Breakthrough Leadership.

� Facilitation of BLT indoctrination, BLT history and BLT culture for all staff and management.

� Passion for understanding customer behavior and point of view.

� Ability to express the vision of multiple brand personalities.

� Upon arrival at property, assess property readiness from a training and construction standpoint.

� Certify that leaders on property have enhanced skill set to execute and sustain Breakthrough Leadership.

� Partner with Sr. Director Breakthrough Leadership SustainmentImplementations and Trainings Communicate area of concern with appropriate leadership.

� Maintain training content and constantly look for ways to improve training guides, manuals and training procedures.

� Develop and organize training manuals, multimedia visual aids (PowerPoint), and other educational materials.

� Act as liaison between America's BLT team and Six Sigma team will participate in educational opportunities within Six Sigma.

� Facilitate training sessions as outlined in Breakthrough Leadership University to red band, blue band, and yellow band (GM) leaders.

� Communicate with hotel leader upon confirmation of assignment, review travel details and readiness. Provide property leaders with the resources to obtain the required training materials and other training related supplies/resources (i.e. Training requirements).

� Facilitate BLT Cultural indoctrination, Marriott history and brand culture for all staff and management.

� Execute training with leadership and staff to insure they are familiar with BLT resources and requirements

� Maintain training content and constantly look for ways to improve guides, manuals and training procedures.

� Develop and organize training manuals, multimedia visual aids (PowerPoint), and other educational materials.

� Participate in check point calls prior to hotel implementation or training and provide continuous training support.

� Influences property leadership teams.

PROJECT MANAGEMENT

� Oversees (direct report) BLT Project Manager (red band): day to day activities and provides guidance in successfully executing projects.

� Take assigned projects from Senior Director and determine project plan, execution and delivery of project.

MANAGEMENT COMPETENCIES

Leadership:

� Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.

� Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

� Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

� Managing Execution:

� Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required.

� Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships:

� Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

� Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve.

� Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

Generating Talent & Organizational Capability:

� Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning & Applying Personal Expertise:

� Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

� Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

 Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

 Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

 Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

 Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

 Writing - Communicating effectively in writing as appropriate for the needs of the audience.

� 50% Travel

CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED

KEY TALENTS

� Service oriented

� Strong interpersonal skills

� Builds relationships with ease

� Collaborative team player

� Persistent, drives results

� Drives results under difficult conditions and demonstrates balanced judgment under pressure

� Exhibits leadership presence; ability to establish credibility necessary to influence at all organization levels and give Covey 4DX credibility

� Engages in win-win business solutions

� Analytical: makes decisions using data and business knowledge

� Comfortable with complexity, ambiguity and change

� Trustworthy with strong business integrity and ability to hold sensitive information in confidence

� Big picture thinker, processes information through a strategic lens and applies tenants of systems thinking/theory to issues and assignments

� Innovative thinker and agile learner; able to readily apply past and new learning's to generate solutions to Covey 4DX challenges and/or create new solutions

� Leverages and promotes diversity in approach to getting work done

� Strong organizational skills necessary

� Ability to learn new software programs in a quick manner

EDUCATION AND PROFESSIONAL CERTIFICATION

� High school diploma or GED; 4 years' experience in the culinary, food and beverage, or related professional area

OR

� 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years' experience in the culinary, food and beverage, or related professional area

� Minimum of three years Marriott hotel operations experience required

� Expert knowledge of BLT and the culture of all Marriott brands

� CALA experience preferred

� Prior experience with Covey 4DX/Breakthrough Leadership Training preferred

� Working knowledge of Guest Voice preferred

� Proven success of hotel operations business matrix

� Proven experience and knowledge of the balanced scorecard: House Profit/GSS/Market Share

� Strong consulting skills and ability to interface with senior business leaders

� Strong program and project management skills

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.