Overnight - Guest Experience Expert
Melbourne (Melbourne) Hotels - Restaurants
Job description
POSITION SUMMARY
Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Our associates deliver service that comes from the heart as our passion is to help guests follow theirs. Find Your World at Courtyard by Marriott as an Overnight- Guest Experience Expert.
Position Summary:
Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries, providing service excellence to our experienced travelers
Ensure your team is focused on building long-term, value-based customer relationships so our passion helps guests follow theirs
Support your passionate front office team in general operational tasks
Take guest reservations and perform cash handling & credit card responsibilities
Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
Overnight Shift: 23:00 pm - 07:00 am
About You:
Experience with OPERA PMS
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Night Audit Experience (Preferred)
Basic Accounting Experience (Preferred)
Our Benefits:
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Courtyard by Marriott Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now!
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.