Nights Guest Experience Supervisor

Job description

Explore our very big world  

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. 

 

The impact you’ll make   

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.  

 

What you’ll do   

Lead and supervise the team on nights and take overall responsibility for the hotel overnight, ensuring the safety and security of guests and associates  

Complete regular walkrounds to ensure the building is secure and action any issues that arise  

Ensure that the end of day reports to close the days business results are completed  

Process guest check-ins, assigning rooms and activating room keys 

Answer, respond to and process all guest calls, messages, questions or concerns  

Process check-outs and resolving any disputed charges 

 

 

What we’re looking for   

A night owl, ideally a person used to working nights 

A warm, people-oriented demeanour 

A team-first attitude   

Previous experience in a similar role or as a night team member looking for the next step 

Flexibility, problem-solving skills and multi-tasking ability – the team is smaller on nights which results in quick thinking, decision making and working together 

 

Perks you deserve  

In addition to an hourly rate of pay, ensuring you are paid for every hour worked., we’ll support you in and out of the workplace by offering: 

Health & Wellbeing - complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important 

Meals - Tasty and Varied Meals in our Associate Dining Facility  

Uniform & dry-cleaning service 

Discounts - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema’s and more 

Travel - Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide  

Holidays - 20 days holiday plus 8 Bank Holidays increasing with service 

Pay - Annual Performance Related Pay Review  

Health - Cycle to work scheme 

Pension & Life Assurance 

Flexibility – do you need flexibility in your life, talk to us as we know worklife balance is important  

Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service  

Develop and Grow - Comprehensive Training and Development programs 

Career - career progression opportunities are endless as the #1 leader in hospitality worldwide  

Celebrate - Awards and Recognition Celebrations 

Events - Monthly Calendar of Associate Focused & Fun Events 

With this role you will be working 40 hours per week over 5 days, including weekends with shifts overnight from 11pm – 7am - do you need flexibility in your life? We are happy to discuss this with you! 

If this sounds like the perfect role for you apply online. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law.   

 

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.