Nightclub Manager

Job description

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you'll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat settled on Jumeirah Beach, the resort offers the perfect destination for the entire family to unwind and recharge with a breath-taking array of recreation activities, and close proximity to major Dubai local attractions. Featuring exceptional views over the Arabian Gulf, our impressive neoclassical architecture fills our five-star luxury beach resort in Dubai with charm and inspiration.


INDUSTRIAL AVENUE

A forward-thinking multi-purpose club, bar and event space.

A creative hub for the visionaries and fashionistas alike.

A mixture of bohemian chic and modern hipster sass.

We are here to disrupt the stagnant copy and paste culture of club land and build the formula for years to come.

A place where we mix immersive entertainment and thought-provoking club concepts, a place where we mix art, fashion and music alike with pop-up installations and showcases from locally sourced talent, designers and brands.

As much as we want to be noticed, we must maintain a level of ‘underground and discovery'.

Industrial Avenue - A space that stands alone in its field but together with its core.

Job responsibilities will include, but not limited to the following:


· Managing Day-to-Day Operations
· Supervises and manages employees. Manage all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
· Maintains service and sanitation standards in the night venue.
· Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
· Leading Food and Beverage Team
· Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
· Encourages and builds mutual trust, respect, and cooperation among team members.
· Serves as a role model to demonstrate appropriate behaviors.
· Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
· Develops specific goals and plans to prioritize, organize, and accomplish your work.
· Ensures and maintains the productivity level of employees.
· Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
· Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
· Ensures compliance with all applicable laws and regulations.
· Ensures compliance with food handling and sanitation standards.
· Ensures staff understands local, state and Federal liquor laws.
· Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
· Establishes guidelines so employees understand expectations and parameters.
· Monitors alcohol beverage service in compliance with local laws.
· Ensuring Exceptional Customer Service
· Provides services that are above and beyond for customer satisfaction and retention.
· Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
· Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
· Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
· Empowers employees to provide excellent customer service.
· Acts as the guest service role model for the night club, set a good example of excellent customer service and creates a positive atmosphere for guest relations.
· Handles guest problems and complaints.
· Ensures corrective action is taken to continuously improve service results.
· Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
· Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order, beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
· Managing and Conducting Human Resource Activities
· Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
· Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
· Ensures employees are treated fairly and equitably. Strives to improve employee retention.
· Ensures employees receive on-going training to understand guest expectations.
· Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
· Strives to improve service performance.
· Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

· Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
· Analyzes information and evaluating results to choose the best solution and solve problems.
· Assists servers and hosts on the floor during meal periods and high demand times.
· Recognizes good quality products and presentations.
· Oversees the financial aspects of the department including purchasing and payment of invoices.

Desired profile

Qualifications :

To move into this position you should have

·  Minimum 4 years' experience in the relevant area of night life venue
·  Minimum 2 years' experience in the Dubai night life market.
·  In depth knowledge of music and working with late night entertainers – DJ's, dancers etc
·  Excellent communication skills and good command of English language
·  Good interpersonal skills
·  Knowledge in computer
·  Smart in appearance and well groomed
·  Multiple language ability, an advantage
·  Previous point of sale system experience is required (Micros)
·  Excellent communication and organizational skills
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively with fellow colleagues as part of a team
·  Strong customer relations essential
·  Knowledge of AV and peripheral entertainment setup relevant to late night venue.
·  Strong stock management experience a must.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.