Night Manager, Pre-Opening - The St. Regis London

Job description

Night Manager

About the Hotel

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal.
With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.

The Opportunity

We are seeking an exceptional Night Manager to join our opening team at The St. Regis London. As the Manager on Duty during the overnight shift, you will oversee all hotel operations and ensure that every guest experiences the highest level of hospitality and personalised service.
This role is central to maintaining the safety, efficiency, and service excellence of the hotel throughout the night. You will represent property management, respond to guest needs, and take responsibility for resolving issues with professionalism and poise.

Key Responsibilities

Operational Leadership

• Serve as the hotel’s Manager on Duty during overnight hours
• Oversee all property operations and ensure compliance with operational guidelines
• Maintain a safe working environment for both guests and employees
• Manage night‑time inventories and reporting requirements
• Ensure all colleagues have full knowledge of emergency and safety procedures

Guest Experience & Issue Resolution

• Deliver the highest standards of hospitality during the overnight shift
• Personally manage and resolve guest concerns, ensuring timely and effective follow‑up
• Support the guest relations process by documenting incidents and implementing preventative measures
• Maintain visibility throughout the hotel, ensuring a reassuring presence for guests

Financial & Administrative Support

• Review relevant reports to monitor productivity, cost control, and goal achievement
• Ensure appropriate cash‑handling procedures are followed by all team members

People & Culture Support

• Promote teamwork, communication, and positive morale within overnight teams
• Keep colleagues informed about new operational procedures or standards
• Support property safety programmes and encourage colleague engagement

 

What We’re Looking For

We are searching for a confident and dedicated leader with a calm, solutions‑focused approach and a strong commitment to luxury service. You should bring:
• Extensive experience in guest services, front desk or related hospitality operations
• Strong decision‑making skills and the ability to lead independently overnight
• Excellent problem‑solving skills and the ability to manage complex or urgent situations
• Strong interpersonal and communication abilities
• A professional presence aligned with the refined standards of St. Regis

Preferred Qualifications

• High school diploma or GED; 4 years’ experience in guest services, front desk or related field
OR
• A 2‑year degree in Hospitality, Hotel & Restaurant Management, Business Administration, or related major; 2 years’ experience in a related area

Why Join Us

• Contribute to the opening of a landmark luxury property in the heart of Mayfair
• Be part of a globally renowned brand known for its exceptional service culture
• Access competitive compensation, benefits, and professional growth opportunities
• Help define the overnight guest experience for one of London’s most anticipated hotels

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

 

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.