Night Guest Experience Supervisor (Casual)

Job description

POSITION SUMMARY

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. When you bring your natural talents and passion for customer services, we welcome you into our family. No matter your specialty or working background, we offer great rewards and opportunities to improve your skills. In this position you will work closely with a team of inspired professionals who encourage and invite your contributions.

The Impact You’ll Make

First impressions are everything, and you’ll be the one making them unforgettable! With your warm, genuine welcome, you’ll create an inviting atmosphere that sets the stage for an exceptional guest experience. Whether answering questions, sharing insights about our services and facilities, or offering local tips, you’ll go above and beyond to make their stay truly special. And when it’s time for check-out, your attention to detail and seamless service will ensure they leave with a smile and lasting memories of their time with us.

What you’ll do

·  Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
·  Works with the leadership team of the property to identify and implement action plans to prevent the re-occurrence of guest issues.
·  Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
·  Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
·  Monitors that the supervisor is researching/processing all charge backs and rebates on a timely basis.
·  Administers plans and actions to keep charge backs and rebates to a minimum.
·  Keeps employees informed regarding new operational procedures, standards, or programs.
·  Assists Managers in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
·  Ensures all employees have complete knowledge of emergency procedures.

 

What we’re looking for

Education and Experience

·  High school diploma or GED; 5 years experience in the guest services, front desk, housekeeping, or related professional area.

          OR

·  2 years experience in guest services and 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years’ experience in the guest services, front desk, housekeeping, or related professional area.

 

We’ll support you in and out of the workplace by offering:

·  Team-spirited co-workers
·  Encouraging management
·  Wellbeing programs
·  Learning and development opportunities
·  Discounts on hotel rooms, gift shop items, food and beverage
·  Recognition programs
·  Inspiring career mentors
·  Friendly a vibrant team atmosphere
·  Graduate programs (subject to eligibility)
·  Complimentary uniforms/free dry cleaning
·  Free meals on duty
·  Network of inspiring business leaders that support development and endless opportunities
·  Travel the world with the #1 leader in hospitality (Global Transfers)

You’re Welcomed Here!

At the heart of what we do is making you feel as welcome as our guests. You are an integral part of our team, and your contributions will have a meaningful impact. Here, you’ll be appreciated, valued, and supported every step of the way.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.