Night Guest Experience Agent - The London EDITION

Job description

Start Your Journey With Us

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

Desired profile

Qualifications :

The London EDITION are looking for an organised, detail orientated and engaging Guest Experience Agent to join our team.

Not only will you be the first voice our guests hear when they call but you will also be interacting with all departments in the hotel, from Guest Relations, to Housekeeping, to Front Office maintaining a smooth and flawless communication.

Doyou want to be an expert in your job, a key contact for the hoteland deliver exceptional guest service in a personalised a unique way? Are you ready to continuously delights and enchants each and every one of our guests?

The role will be office based and your shift will vary depending on the rota. If you are a warm and outgoing person who is able to show this through the phone then this is the right role for you!

Not only are we an iconic brand that will shape and take your career to new heights, but you will also be offered:

· A unique opportunity to be part of an award-winning brand where we celebrate your unique talent;
· World class training and developmentsuch as free language courses and much more!
· A platform to shine - we recognise and reward high talent;
· Free gym membership;
· Exclusive benefits and discounts in the neighbourhood;
· Discounted room nights, meals on duty, uniform provided and laundry service;
· Amazing staff parties once a month;
· Weekly wellness hour;
· Free meals & Laundry;
· 28 holiday days (including bank holidays);
· Referral scheme.

About us:

The London EDITION it's the truly first luxury lifestyle hotel that represents authentic comfort, extraordinary style and an exceptional level of service in a uniquely individual environment. Located in the Fitzrovia neighborhood of central London, the property brings together the integrity and character of a historic building with a simple, sophisticated design sensibility to create a seamless blend of charisma and ease. With 173 guest rooms, a vibrant restaurant, multiple awarded bars, event spaces, and meeting rooms, the hotel offers a dynamic social hub where guests and visitors can work, relax, and experience all the benefits of a home away from home. We are looking for someone unique and memorable who loves to connect with people, who interacts in an authentic and sophisticated way and ensures our guests are wowed upon arrival and leave with lasting memories of their stay at the London EDITION.

EDITION Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. EDITION Hotels does not discriminate by disability, veteran status or any other basis protected under federal, state or local laws.