Night Auditor (Front Office)

Job description

About the Company

Marriott International's  portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels, and more opportunities for associates to grow and succeed. At Marriott, you can Be You – and that’s what makes us a certified Great Place To Work! 

JW Marriott  is part of Marriott International's luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

About the role

JW Marriott is currently looking for a Night Auditor, with 5 days a week availability. JW Marriott Gold Coast Resort & Spa hotel is seeking a detail-oriented and service-driven Night Auditor to oversee overnight operations and ensure a seamless guest experience.In this key role, you will balance front office responsibilities with nightly financial reconciliation, ensuring all transactions are accurate and reports are complete before the next business day. You’ll be the primary point of contact for guests overnight, providing warm, discreet, and professional service in line with luxury standards.This role requires employees to work shifts between 11:00 pm - 07:30 am. 

Critical responsibilities:

·  Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
·  Process all payment types such as room charges, cash, checks, debit, or credit.
·  Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
·  Print contingency lists to have a record of all guests in case of emergency.
·  Sell a room/accommodation to guests without reservations based on availability.
·  Operate telephone switchboard station, process requests for wake up calls, and advise guest of any messages.
·  Complete the Room Rate Variance Report
·  Process all guest check-ins and assign room.
·  Activate or reissue room keys using electronic key machine.
·  Count bank at beginning and end of shift and secure bank.
·  Balance and drop receipts according to accounting specifications.
·  Clean and maintain public areas to include guest laundry, lobby and public bathrooms to the standards set by Marriott. 

Successful Candidates will have:

·  Excellent customer relations, problem solving and complaint handling skills.
·  The ability to multi-task and manage time efficiently.
·  Working knowledge of Opera and an understanding of point of sales systems such as Micros
·  Previous experience in a hotel front office department desired
·  Flexibility to work evening shifts, including weekends and holidays, and 5 days availability. 
·  Confidence, ability to work autonomously;
·  Dependable, self-motivated, and calm under pressure, with a sharp eye for detail and a commitment to excellence

 

The Benefits 

·  Enjoy the benefits of:
·  Unlimited strategic development and career opportunities
·  Generous accommodation and food and beverage discounts including all properties within the Marriott International group
·  Recognition programs to keep you motivated
·  The best hotel training opportunities provided
·  Wellbeing and mindfulness programs to ensure you stay healthy

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.