Night Auditor

Job description

Position Summary

As a Night Auditor at St. Pancras you look after this extraordinary hotel through the night. You are responsible for guest check-ins, operate telephoning the telephone switchboard station. Respond to and resolve guest requests, run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. 

Responsibilities: Here's what your journey with us entails

·  Knowledge of hotel rates, daily selling strategy, discounts and handling of reservation queries
·  Serving guests by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott
·  Ensuring the accuracy and completion of all folios, room changes and credit approval
·  Ensuring a quick, efficient and friendly check in and departure of all guests. 
·  Complying with unit cash handling and credit policies and procedures
·  Understanding the banking and change order procedure
·  Being responsible for all payment transactions on the shift and to report any discrepancies
·  Completing daily checklist tasks
·  Providing information to guests about outlets, staff and services, including hours of operation, room locations, types of room and room rates
·  Complying with the room selling strategies, cancellation procedures and walk procedures
·  Operating the switchboard and dealing with messages and enquiries when required, in an efficient and professional manner
·  Being fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy

Qualifications:

·  Exceptional interpersonal and communication skills with the ability to interact effectively at all levels. 
·  Previous experience in a luxury hotel environment is preferred.

What is in it for you: 

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

·  28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
·  Pension scheme participation.
·  Life Assurance coverage.
·  Annual Performance Review pay adjustments.
·  Complimentary gym and spa access.
·  Free meals while at work.
·  Dry-cleaning service availability.
·  Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
·  50% discount at any of the St Pancras outlets.
·  Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
·  Travel ticket season loan.
·  Cycle to work scheme.
·  Employee Assistance Programme access.
·  Comprehensive Training and Development programme participation.
·  Awards and recognition celebrations, among many other benefit

Join Our Team:  Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.