Night Auditor

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, ACHM Spain Management, S.L. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Welcome to our global and diverse family.
Whether you're new to the hospitality industry or a seasoned professional, you can join us knowing that your natural talents will always be appreciated. Your positive energy and mindset focused on delighting our guests are a big part of why they choose to stay with us.

Rewards for work, benefits for life.
You’ll be supported both in and out of the workplace through:

• Hotel room, food and beverage discounts
• Learning and development opportunities
• Recognition programs
• Wellness programs
• Team spirit

What we expect from you

Handle reservations by phone and email
Manage guest check-ins and check-outs
Attend to guest requests and provide them with all necessary information (facilities, schedules, surroundings, etc.)
Resolve complaints and claims, referring serious issues to the Front Office Manager
Monitor daily billing and balance the cash register
Keep the system clean and up to date
Monitor booking status and closures, handling them personally when necessary

Minimum education: Bachelor’s degree
Experience: 1 to 2 years
Professional category: Employee
Residence: Within the province of the job vacancy
Mandatory language: English – Professional proficiency

Degree in Tourism or similar
At least 1 year of experience in the Front Office Department
Essential: knowledge and experience with Opera PMS
Valuable: knowledge of Marsha and other hotel management systems
Languages: English (B2). Other languages are a plus
Customer orientation
Communication skills
Initiative
Teamwork
Problem-solving

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.