Welcome Agent/receptionist polyvalent (Day & Night) (Winter 25/26) - W VERBIER

Job description

JOB DESCRIPTION

Become a W Talent and Embody the W Art of Living!

As a ‘Talent’, you are the essence of W for our guests. You bring a playful, warm and welcoming touch that makes all the difference in our W hotels. You are unique, passionate, and your personality shines through in every interaction.

AN EXCEPTIONAL OPPORTUNITY TO JOIN THE W VERBIER TEAM!

As a Welcome Agent Talent/receptionist polyvalent (day & night), you will participate in the daily tasks of the department while being a reference for the W spirit and concept and the brand standards.
You will welcome and take care of customers from check-in to check-out with enthusiasm and professionalism to ensure a WOW effect and anticipate and respond to customers' needs.
As an Insider and a brand Ambassador, you will advise guests on the hotel's services, terms and conditions, and any other requirements to ensure a memorable experience.
You will be responsible for the communication with the guests by phone or email and report the necessary information to the different departments of the hotel. 
You will verify and invoice services, collect bills and control deferred payments.
As a night receptionist, you will be responsible for the night shift in terms of security and customer relations. You will be responsible for resolving any customer complaints in a WOW manner. You will be responsible for the day's financial report as well as the hotel's newsletter. As during the day, you will welcome and take care of the check-in and check-out of the moment. 

PROFILE

Previous experience in a 5* hotel reception area
Fluent in French and English, a 3rd language is appreciated
You are highly motivated
Excellent communication skills
Real interest in the worlds of taste, sound, body, scene and stance
Be detail oriented and have a passion for giving guests an exceptional experience.

Position to be filled for the winter season, from December 2025 to March 2026

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.