Multi-Property Sales Coordinator - EBC

Job description

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. 

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following: 

·  An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. 
·  Learning opportunities with some of the best professionals the region has to offer.
·  We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. 
·  A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
·  World class training and development, including leadership development.
·  Recognition programs.
·  Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
·  Discounted food & drink in all our restaurants and bars.
·  Discounts for your friends and family.
·  Unlimited career opportunities (Internationally and locally)
·  Medical and Life insurance
·  Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. 

OUR EXPECTATIONS FROM THE ROLE:

· Convert business through proposal, negotiation and contractual agreement to ensure all revenue potential and targets are achieved.

· Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities.

· Responds to telephone/email inquires/ requests for group business in the defined timeline.

· Create and maintain accurate customer meeting/event records in Opera capture feedback and make suggestions for adapting offering.

· Suggests positive alternatives through cross-referrals, and ensures that business booked is within hotel parameters. Processes all correspondence within acceptable agreed time lines.

· Monitor developments, innovations and best practice across the estate and competitor organizations and implement any process that will improve sales performance.

· Ensure follow up takes place with clients and opportunities are sought for repeat bookings.

· Support other hotel associates on their development of sales awareness and selling skills.

· Prepares and maintains accurate account information and profiles in Opera

· Ensure that all sales opportunities are effectively cross-referred where possible using the appropriate cross-sell protocol.

· Produces contracts, proposals, BEO’s and other related booking documentation.

· Ensure strong knowledge of cluster Conference & Events products and selling strategies.

· Utilizes selling skills to book all aspects of meeting in one phone call.

· Proficiency in meeting room set-ups, A/V, and other support services

· Strong knowledge of all hotels in the cluster; selling features, benefits and objectives

· Understanding of contract management and legalities.

· Maximize revenue by up-selling creative F & B and other event options

· Understand need hotels strategy as developed by revenue management

· Understand and achievement of team and individual goals

· Systems and software knowledge (Opera, Microsoft Office, Internet, Marriott Global Source)

· Perceive the wider impact of issues on the immediate business environment

· Communicate the vision in the way that generates excitement, enthusiasm and commitment.

· Focus on the customer and find ways to meet, exceed their expectations

· Build productive relationships with colleagues both internally and externally

· Identify and manage the best resources to effectively deliver project plans.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.