MULTI PROPERTY DIRECTOR OF EVENTS BOOKING CENTRE

Job description

J START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. 

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following: 

·  An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. 
·  Learning opportunities with some of the best professionals the region has to offer.
·  We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. 
·  A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
·  World class training and development, including leadership development.
·  Recognition programs.
·  Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
·  Discounted food & drink in all our restaurants and bars.
·  Discounts for your friends and family.
·  Unlimited career opportunities (Internationally and locally)
·  Medical and Life insurance
·  Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. OB SUMMARY

Leads and manages JW Marriott Event Booking Centre and Associates on a daily basis; has overall responsibility for achieving EBC revenue goals, team booking pace goals, guest and associate satisfaction and the financial performance of the unit.  Lead the overall sales effort to achieve financial goals for all participating hotels. Maintains a productive relationships with Event planning and Operations plus the Cluster Sales Team.  Ensures brand integrity is protected for all participating hotels.  Responsible for effective business processes with all sales related channels.

SCOPE / BUSINESS CONTEXT 

·  A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort 
·  Number of Direct Reports – 18
·  Titles of Direct Reports – Sales Coordinator/ Sales Executive / Sales Manager / Senior Sales Manager/Asst Director of EBC

LEADERSHIP

·  Sales and Marketing Management :  Focuses on building the hotel’s top line revenue by executing against the sales strategy.  Deploys Centre Sales team against key accounts including targeted segment sales, local and social catering, business travel sales and extended stay sales to achieve sales goals. 
·  Revenue Management :  Works with Revenue Management to ensure proper pricing, appropriate transient and group mix and implementation of sales strategy.  Addresses market fluctuations and economic conditions by partnering with Revenue Management to change sales strategy as appropriate for each hotel.
·  Guest Satisfaction :  Ensures sales process meets or exceeds guest needs.  Identifies and addresses guest satisfaction issues to improve results, create customer loyalty and increase market share.
·  Human Resources :  Selects, develops and retains a diverse hourly and management workforce to generate revenue and provide sales expertise to the properties.  Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.
·  Financial Management :  Develops and manages annual operating budget to achieve or exceed budgeted revenue expectations.  Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. 

TECHNICAL EXPERTISE

Guest Satisfaction

·  Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
·  Ensures sales team establishes clear expectations for customers and properties throughout the sales process.
·  Ensures transfer of accurate, complete and timely information to operating departments at the property.
·  Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of property leadership team as appropriate.
·  Leads guest satisfaction review sessions with Sales Team to identify areas of improvement. Takes ownership of results and shares recommendations to address guest service issues with own team and property leadership teams.
·  Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
·  Ensures that a customer recognition program is in effect in the sales office.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.