Moonlight Welcome Agent

Job description

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney located at 31 Wheat Road is hiring a Moonlight Welcome Agent. Reporting to the Executive Assistant Manager of Rooms, this integral role is designed to redefine what night work looks like and elevate the guest experience after hours. You will be at the forefront of driving Whatever/Whenever service and creating memorable experiences for our guests during the nighttime hours. Additional responsibilities include, but are not limited to;

·  Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date; 
·  Process all payment types such as room charges, cash, checks, debit, or credit;
·  Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges;
·  Print contingency lists to have a record of all guests in case of emergency;
·  Sell a room/accommodation to guests without reservations based on availability;
·  Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages;
·  Complete the Room Rate Variance Report;
·  Process all guest check-ins and assign room;
·  Activate or reissue room keys using electronic key machine;
·  Count bank at end of shift and secure bank, balance and drop receipts according to Accounting specifications.

LIFE WITH THE WORKS

We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn’t work with a side of life. This is – Life. With the Works.

BENEFITS

·  Milestone Recognition
·  Sabbatical Leave
·  Leave Portability
·  Love Learning
·  Career Growth
·  Overall Wellbeing
·  Flexible Working
·  Birthday Leave

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.