Mgr-Dock Facility (Dock Master)

Job description

JOB SUMMARY

 

Responsible for monitoring loading dock operations, shipping and receiving operations, convention services move-in and move-out, building exterior, grounds and dock cleaning maintenance.

 

CANDIDATE PROFILE 

 

Education and Experience

• High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area.

OR

• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area.

Languages

• English and Spanish proficiency is required.

 

CORE WORK ACTIVITIES

 

Managing Day-to-Day Operations

• Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Schedules events, programs, and activities, as well as the work of others.

• Monitors the inflow of ordered materials and the maintenance of current materials.

• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.

• Adheres to local health regulations.

• Adheres to sanitation standards and safety skills.

• Adheres to SOPs as they relate to stewarding, dock management, security and shipping & receiving.

• Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.

• Demonstrates knowledge of scheduling, progress reports, budgeting and P & L.

• Develops delivery schedule for trash compactor pick up, recycling pick up, laundry truck pick up, kitchen deliveries, newspaper deliveries and courier deliveries.

• Ensures regulatory compliance to facilities regulations and safety standards.

• Inspect supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.

• Interfaces with vendors, government agencies, other properties, museums and other departments (e.g., Security, Housekeeping, Convention Services, Stewarding, Engineering, Shipping and Receiving).

• Monitors loading dock operations, shipping and receiving operations, Convention services move-in and move-out, building exterior, grounds and dock cleaning maintenance.

• Provides traffic control for docks.

• Uses cleaning supplies and equipment effectively, and complies with brand standards for cleanliness.

 

Leading Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Ensures and maintains the productivity level of employees.

• Serves as a role model to demonstrate appropriate behaviors.

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Motivates employees and provides a work environment where they are productive.

• Organizes schedules and consolidates deliveries with the most commonly used vendors.

• Imposes deadlines and delegates tasks appropriately.

 

Ensuring Exceptional Customer Service

• Attends meetings and communicates with executive, peers, and subordinates as an effort to improve quality of service.

• Provides excellent customer service.

 

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Recruits, interviews, selects, hires, and promotes employees in the organization.

• Supports the development, training and mentoring of employees.

• Provides constructive coaching and counseling to employees.

 

Additional Responsibilities

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Makes effective presentations.

• Manages group or interpersonal conflict situations effectively.

• Listens effectively.

• Identifies and manages positive public relations and teamwork.

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.