Market IT Manager Mexico - Based in Aloft Celaya

Job description

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Desired profile

Qualifications :

Position based in Aloft Celaya assisting properties: Courtyard by Marriott Queretaro, AC Hotel Guadalajara, Aloft Celaya, AC Hotel Queretaro, Fairfield Inn & Suites Queretaro Juriquilla and others.

JOB SUMMARY

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.

CANDIDATE PROFILE

Education and Experience

· College degree or equivalent work experience. Possess 2-4 years' experience in like Information Technology position.

· Previous experience in Marriott IT.

· System-related professional certifications desired.

CORE WORK ACTIVITIES

Managing Technology Needs within Budget Targets

· Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

· Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.

· Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices.

· Conducts periodic inventories of applications and hardware; prepares reports for property management as requested.

· Confirms that technology assets are secured.

· Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers

· Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.

· Provides customer service.

· Responds to inquiries from customers/vendors/peer group.

· Provides detailed status reports as requested.

Ensuring Client Technology Needs are Met

· Assists in disaster recovery and business continuity as it relates to technology.

· Provides technical guidance.

· Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes.

· Provides escalation and guidance to property pertaining to guest & associate internet access requirements.

· Escalates problems as appropriate through direct supervisor, and/or Marriott IT resources.

· Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.

· Moves/adds/changes PCs/peripherals; migrating data when necessary.

· Performs routine desktop backup as scheduled or directed.

· Provides end-user support.

· Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.

· Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT&/or Vendor resources.

· Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.

· Provides project support for corporate, regional and property initiatives.

MANAGEMENT COMPETENCIES

Leadership

· Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

· Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

· Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

· Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

· Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.

· Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

· Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

· Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

· Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.

· Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

· Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

· Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

· Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

· Business Acumen - Understands and utilizes business information to manage everyday operations.

· Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

o Equipment Selection — Determining the kind of tools and equipment needed to do a job.

o Troubleshooting — Determining causes of mechanical or technological operating errors and deciding what to do about it.

o Mechanical — Knowledge of machines, computers, tools and other equipment, including their designs, uses, repair, and maintenance.

o Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

o Installation — Installing computers, software, equipment, machines, wiring, or programs to meet specifications.

o Repairing — Repairing machines or systems using the needed tools.

o Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

o Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.

· Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

o Writing - Communicates effectively in writing as appropriate for the needs of the audience.

o Language Skills – Proficiency in written and oral communication skills in the Spanish, & English language required

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.