Market Information Technology Manager

Job description

JOB SUMMARY

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area primarily focused on supporting Opera PMS. Support includes patching and on-going maintenance predominately provided during non-business/overnight hours. Generally, works within well-established guidelines to complete routine tasks. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.

CANDIDATE PROFILE

Education and Experience
•    College degree or equivalent work experience.  Possess 2-4 years’ experience in like Information Technology position.
•    Previous experience in Marriott IT preferred.
•    Previous experience supporting Opera PMS strongly preferred. 
•    System-related professional certifications desired.

CORE WORK ACTIVITIES

OPERA PMS Support
•    Assist 3rd party with connectivity to hotel resources
•    Communicate with 3rd party and Hotel on progress
•    Manage & documentation of passwords related to Opera PMS
•    Documentation of processes as they evolve
•    Escalation of issues with 3rd party, Oracle & Shared Services teams as required
•    Validate success of patching and upgrades
•    Strong knowledge of Opera PMS (technical) and Windows Server OS
•    Strong knowledge of VMWare
•    Other duties as assigned or required.

Managing Technology Needs within Budget Targets
•    Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
•    Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs).  Implements solutions as directed to resolve discrepancies. 
•    Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices.
•    Conducts periodic inventories of applications and hardware; prepares reports for property management as requested.
•    Confirms that technology assets are secured.
•    Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers
•    Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
•    Provides customer service.
•    Responds to inquiries from customers/vendors/peer group.
•    Provides detailed status reports as requested.

Ensuring Client Technology Needs are Met
•    Assists in disaster recovery and business continuity as it relates to technology.  
•    Provides technical guidance.
•    Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes.  
•    Provides escalation and guidance to property pertaining to guest & associate internet access requirements.
•    Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
•    Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
•    Moves/adds/changes PCs/peripherals; migrating data when necessary.
•    Performs routine desktop backup as scheduled or directed.
•    Provides end-user support.
•    Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
•    Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT&/or Vendor resources. 
•    Assists in creating and maintaining secure server environment.  Performs server backups and routine preventative maintenance.
•    Provides project support for corporate, regional and property initiatives. 

MANAGEMENT COMPETENCIES

Leadership
•     Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.   
•     Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
•     Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
•     Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution
•     Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
•     Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
•     Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships
•     Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  
•     Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. 
•     Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability 
•     Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. 
•     Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise
•     Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
•     Business Acumen - Understands and utilizes business information to manage everyday operations.
•     Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

o     Equipment Selection — Determining the kind of tools and equipment needed to do a job. 
o     Troubleshooting — Determining causes of mechanical or technological operating errors and deciding what to do about it.
o     Mechanical — Knowledge of machines, computers, tools and other equipment, including their designs, uses, repair, and maintenance.
o    Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
o     Installation — Installing computers, software, equipment, machines, wiring, or programs to meet specifications.
o     Repairing — Repairing machines or systems using the needed tools.
o     Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
o     Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.

•     Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 

o     Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o     Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
o     Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
o     Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
o     Writing - Communicates effectively in writing as appropriate for the needs of the audience.

The pay range for this position is $34.56 to $54.53 per hour. In addition, the position is eligible for an annual bonus.

Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

The application deadline for this position is 28 days after the date of this posting, December 3, 2024.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.