Mandarin Speaking Executive

Job description

The Mandarin-Speaking Executive will serve as a key point of contact for Mandarin-speaking clients, guests, or partners. This role is responsible for ensuring effective communication, delivering exceptional service, and supporting business operations by bridging cultural and language gaps.
Key Responsibilities:

Act as the primary liaison for Mandarin-speaking clients, guests, or partners.

Provide translation and interpretation support (verbal and written) as required.

Handle inquiries, complaints, and requests from Mandarin-speaking customers with professionalism.

Support the team in building and maintaining strong relationships with the Chinese-speaking market segment.

Coordinate with internal departments to ensure seamless service delivery.

Translate documents, marketing materials, or contracts as required.

Maintain accurate records of client communications and transactions.

Stay updated on cultural trends and practices relevant to Mandarin-speaking customers.
Qualifications & Skills:

Bachelor’s degree in Business Administration, Hospitality, Communications, or related field (preferred).

Fluency in Mandarin (written and spoken) and English; additional languages are an advantage.

Strong interpersonal and communication skills with cultural sensitivity.

Customer-focused, with proven ability to deliver high-quality service.

Strong organizational skills with the ability to multitask.

Proficiency in Microsoft Office Suite and other relevant systems.

Prior experience in hospitality, guest relations, sales, or customer service is an advantage.
Core Competencies:

Excellent communication and presentation skills.

Ability to work independently and as part of a team.

Problem-solving and conflict resolution skills.

High attention to detail and accuracy.

Professional demeanor and positive attitude.

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.