Manager on Duty

Job description

NATURAL TALENT

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Brisbane located at 81 North Quay, Brisbane City is hiring a Manager on Duty. Reporting to the Rooms Division Manager, your role directs and works with managers and Talent to carry out procedures and ensure an efficient check in and check out process. With a focus on guest satisfaction, you will foster a culture within the hotel that drives the guest experience and deliver on the brand values. Job responsibilities include, but are not limited to:

·  Manages day-to-day operations, ensuring the quality, standards, and expectations of guests are met on a daily basis.
·  Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
·  Supervises talent levels to ensure that guest service, operational needs, and financial objectives are met.
·  Ensures that regular on-going communication is happening with talent to create awareness of business objectives and communicate expectations, recognises performance, and produces desired results.
·  Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
·  Utilises interpersonal and communication skills to lead, influence, and encourage others
·  Encourages and builds mutual trust, respect, and cooperation among team members.
·  Serve as a role model to demonstrate appropriate behaviours.

BENEFITS

·  The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International
·  ‘Great Places to Work’ certified
·  Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
·  Discounts on food & beverage across all our hotels
·  Recognition programs to keep you motivated
·  Wellbeing & mindfulness programs to ensure you stay healthy
·  Employee Assistance Program

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities

DIVERSITY AND INCLUSION STATEMENT

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at  Katharine.kennedy@whotels.com

 

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.