Manager on Duty

Job description

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual.  Join us as a Manager on Duty in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers. 

Position: Full Time

Salary Range $77,000 - $79,000 AUD

Position Summary: 

Manage day-to-day operations and ensure the quality and standards of the hotel are met 

Assist guests arriving and departing the hotel through the check in and departure process 

Handle general enquiries whilst providing a friendly, genuine service with each traveller experience 

Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties 

Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met  

Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations   

Build and strengthen relationships with existing and new travellers to enable future bookings 

Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals. 

About You: 

Experience with OPERA property management system or similar 

1 Year Relevant experience in a similar managerial role 

Working rights in Australia 

Enthusiastic to escalate your career 

Self-motivated, driven and energized in a fast-paced environment 

Armed with smart solutions and a can-do attitude 

Four Points is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now!

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.