Manager on Duty

Job description

COMPANY

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane.   Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you!  The next step in your career could lead to the greatest adventure.

WELCOME TO WESTIN

The Westin and Four Points by Sheraton is hiring a Complex Manager on Duty,  Join the professional and dynamic Front Office team. This is an exciting opportunity to work with our Complex Rooms Division Manager and oversee the daily operations of our Rooms department. You will be a forward thinker, promoting and activating our venues with innovation, engagement, and leadership whilst striving to ensure guest satisfaction. You will have strong operational knowledge and the ability to share your knowledge with our associates to ensure they are empowered and knowledgeable in all things to be the best they can be. 

Your primary responsibility will be supporting the Front Office team by managing arrivals and departures and facilitating smooth check-in and check-out processes. Effectively handle guest complaints and welcome our Marriott Bonvoy members by creating exceptional guest experiences. In the absence of the leadership team, you will act as the first responder and Chief Warden and be responsible for ensuring guests safety.

 

Who you are and what you need:

·  You will anticipate guests' service needs
·  You will maintain customer loyalty and develop a strong following
·  Outstanding relationship building skills
·  Excellent customer service experience
·  Have at least 2 years of experience preferably within a high-volume environment
·  Opera experience is highly desirable
·  Hands on leadership approach with a focus on developing our associates 
·  Confidence and skills to up sell and promote our venues
·  Ensure prompt resolution of any guest complaints, reporting any issues and recommending solutions
·  Passion for the Hospitality Industry
·  Learn, think and grow and continue to evolve in your role
·  Maintain a calm demeanor in a fast-paced, high-intensity environment
·  RMLV certificate is highly desirable

 

Benefits

·  Bonus plan
·  Dry cleaning of work clothes
·  Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
·  The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognised training programs by Marriott International
·  Discounts on food & beverage across all our hotels
·  Recognition programs to keep you motivated
·  Wellbeing & mindfulness programs to ensure you stay healthy
·  Employee Assistance Program
·  ‘Great places to work’ certified

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​team, and  become  the best version of you.