Manager of People & Culture

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, JEM Hospitality Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

As a member of the Salterra Resort & Spa Human Resources leadership staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally the Associate Director of Human Resources & Training focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.

Core Responsibilities
Leading the Recruitment and Hiring Process on Property
• Assists executive management in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
• Establishes and maintains contact with external recruitment sources.
• Assists with job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
• Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
• Oversees/monitors candidate identification and selection process.
• Provides subject matter expertise to the Resorts' management regarding selection procedures.
• Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits
• Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
• Prepares, audits and distributes unemployment claim activity reports to property management.
• Attends unemployment hearings and ensures property is properly represented.
• Ensures that department has the available resources on hand to administer employee.

Managing Employee Development
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees are cross-trained to support successful daily operations.
• Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
• Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
• Ensures attendance by all new hires and participation of the leadership team in training programs
• Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

Maintaining Employee Relations
• Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
• Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
• Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner
• Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
• Partners with Loss Prevention to conduct employee accident investigations, as necessary.
• Communicates performance expectations in accordance with job descriptions for each position.

Managing Legal and Compliance Practices
• Assists in managing the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
• Facilitates the work permit process for all overseas staff from the application oversight stage to the delivery of an approved work permit
• Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
• Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
• Ensures medical records are maintained in a separate, secure and confidential medical file.
• Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
• Communicates property rules and regulations via the employee handbook.
• Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
• Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
• Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
• Manages Workers Compensation claims to ensure appropriate employee care and manage costs.

ABOUT SALTERRA RESORT & SPA
Salterra Resort & Spa will be an exclusive luxury resort located on the island of South Caicos in the Turks and Caicos Islands.  The resort is situated on more than 1200 feet of beachfront and 19 acres of pristine property.   Salterra has been imagined by the leading design firm Edge of Architecture and is currently undergoing a US $60M+ redevelopment.  The resort will have 100 guest rooms including 54 suites, six F&B outlets ranging from casual to fine dining, a luxury destination spa, and full watersports offerings including scuba diving, private boat charters and flyfishing.  Salterra will be a family destination, but also cater to honeymooners and small corporate events.  Additional information on Salterra is available upon request.  

ABOUT JEM WORLDWIDE 
JEM Worldwide is a family-owned U.S., Cayman Islands and Turks and Caicos Islands based company with more than 40 years of experience developing, owning and operating Caribbean based resorts. JEM is the developer, majority owner and operating partner of Salterra Resort & Spa.  The company is fully integrated from sales and marketing to resort accommodations, restaurants and water sports alongside property management, retail stores & warehousing, shipping & logistics and construction. JEM Worldwide’s corporate headquarters are based in St. Petersburg, Florida.    https://jem-worldwide.com

CANDIDATE PROFILE 
Education and Experience
• High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.
OR
• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.

Salterra, a Luxury Collection Resort & Spa is a 5-star world-class property that will require leaders to have former Brand Training with Marriott International. It is a significant asset if the candidate has Luxury brand training.

$45-65k per annum based on experience
Accommodations
Relocation flights
Meals
Health Insurance
Paid Vacation and leave time as mandated by Turks & Caicos Islands
Succession planning
Marriott associate benefits

This company is an equal opportunity employer.

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