Manager, MDS Product Owner

Job description

Job Number 24003951
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

 

This position is responsible for managing the business aspects of digital website product management as a part of the Marriott Digital Services Product Operations & Strategy team. They will be responsible for managing the ongoing evolution and day-to-day management of MDS web products in partnership with our technical partners on the MDS Platforms team. This person will also be responsible for driving the product strategy for the products under their purview in partnership with MDS vendors and partners.  The Manager, MDS Product Owner will work closely with the MDS Platform Strategy team, MDS Product Operations teams, Content and SEO, MDS Customer Success and MDS Global Client Services to ensure successful product and operations management for clients. 

 

The Manager, MDS Product Operations serves as the primary point of contact for all product related aspects of current and future web products MDS may develop for hotels, this includes any related vendor management. This individual strategizes, plans, directs and coordinates activities and communications across multiple digital workstreams to ensure product enhancements are communicated to bring clients more value and meet business objectives, while also ensuring fit with larger product strategy. The Manager, MDS Product Operations is responsible for supporting communications, escalations, and day-to-day prioritization of MDS Product, including facilitating pilots, prioritizing bugs and enhancements with the MDS Platforms team, supporting communications plans and content strategy for MDS Product Operations. They will be responsible for testing fixes and enhancements as well as running pilots in partnership with various stakeholders. Their role is to continuously enhance products to provide more value to customers and find new areas of opportunity to expand the business. This individual will also be responsible for reviewing reporting to determine trends and events that will determine larger product strategy. 

 

This individual is tasked with staying up to date on industry tools, best practices, and Marriott initiatives. The Manager, MDS Product Operations will also work cross-functionally with MDS Global Client Services and within MDS to promote scalable solutions across the organization. This individual will also proactively partner with other teams across Digital, GBAM, Marriott Bonvoy and more to deliver quality products at scale. This position reports to the Director, MDS Operations.

 

Marriott Digital Services (MDS) is an in-house digital services team. MDS provides hotels with a variety of digital and marketing services, and functions as an agency-like model within the Global Digital organization.