Learning Manager

Job description

Job Summary

Responsible for planning, organizing and delivering various classroom and virtual training programs with a special focus on core Leadership Programs such as En Route’s Embark and Envision.

Position-Specific Expected Job Contributions

·  Delivers training to ensure transfer of knowledge according to program learning objectives
·  Delivers a variety of learning programs to small and large audiences, classroom and/or virtual
·  Thoroughly prepares for each learning event and demonstrates a mastery of content knowledge 
·  Effectively co-facilitates with a training partner through prior contracting and ongoing coaching and feedback, as needed 
·  Creates an environment that enables maximum learning by employing adult learning principles
·  Demonstrates knowledge of the uniqueness of each audience, including adjusting delivery to the various learning styles represented, as well as for any special needs that could affect the learning 
·  Conducts self in a manner reflective of Marriott professionalism and decorum before, during and after the learning event
·  Demonstrates overall control of the learning environment, including effectively leading the learning activities, giving directions, utilizing the experiential learning cycle, addressing classroom behavioral issues, etc.  as appropriate
·  Demonstrates mastery of training technology and best practice facilitation methods to maintain quality standards for all mediums of training delivery
·  Effectively solicits, responds and adapts to learner feedback
·  Participates in the scheduling, administration, marketing, production, execution, post-production and evaluation of learning events, as needed
·  Maintains content and process integrity of each program, suggesting changes and enhancements as appropriate 
·  Ensures the classroom (physical and/or virtual) meets standards and creates a positive learning environment
·  Demonstrates and takes action as an ambassador to the Company and brand, as appropriate
·  Follows through on commitments made to participants
·  Reviews course evaluations and create plans for improvement
·  Works with the CALA Learning team to provide feedback and suggestions on logistics processes
·  Assists with the implementation of new programs as appropriate or requested
·  Shares learning and insights as a voice from the classroom ensuring alignment with business and brand priorities 
·  Maintains updated training resources & knowledge in reference to Marriott’s training
·  Assists in any needed training activities and team buildings, as appropriate 
·  Attends departmental & other meetings as required

 

Specific Candidate Profile

·  BA/BS (or equivalent) preferred. 
·  Based in Mexico (preferably Mexico City).  Local package.

Experience

·  Excellent platform delivery skills required
·  Minimum of 3 years experience in classroom and virtual training in English and Spanish.
·  Previous hotel operations experience preferred

Skills & Knowledge

REQUIRED:

·  Facilitation skills for a variety of mediums and audiences
·  Excellent communication skills (listening, oral, facilitation, presentation, written)

(English and Spanish is a must;  Portuguese optional)

·  Ability to coach others for performance improvement 
·  Ability to manage multiple tasks/ projects
·  Experience/knowledge in technology-based delivery tools (i.e. computers, projectors, web conferencing)
·  Business knowledge (related to Marriott business functions, culture, systems, customer)
·  Business process knowledge (processes, quality measures)
·  Leadership (project/team leadership, business partnering, change management)

PREFERRED:

·  Conducts compelling and engaging online learning events using virtual classroom technology 
·  Facilitates highly interactive virtual training programs
·  Various analysis methods (such as job/task analysis, performance analysis, etc.)
·  Techniques to elicit content from subject matter experts
·  Research methods, including information scanning, data gathering, and analysis
·  Procedural documentation/ writing skills
·  Project management

 

Attributes

·  Service orientation
·  Collaborative; team player 
·  Builds relationships with ease
·  Problem solver 
·  Creativity
·  Judgment 
·  Results/goal orientation 
·  Resiliency/adaptability
·  Comfortable with complexity, ambiguity and change
·  Comfortable with technology 
·  Agile learner

 

Travel

Travel requirements vary and could be up to 60%-80%.

·  Extensive time availability to travel with short notice

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.